Chastleton Medical GrouprcYeD6vM
In addition to administrative duties, the Team Leader will coordinate key patient programs, provide training for staff, and act as a primary contact for patient queries. This position offers an opportunity to significantly shape the patient experience and contribute to a supportive team culture, making it suitable for empathetic and proactive individuals aiming to make a difference in healthcare.
Interviews will be held on Thursday 19th December 2024
Are you a motivated leader with a passion for healthcare excellence? As the Team Leader at Chastleton Medical Group, you'll play a key role in guiding our reception team to provide exceptional administrative support and a welcoming experience for every patient. In this pivotal position, you will ensure our core values of Openness, Fairness, Respect, and Accountability are at the heart of every interaction, while maintaining a seamless and efficient operation.
Why join us? At Chastleton, we are dedicated to fostering a collaborative and supportive environment where continuous improvement and professional development are encouraged. As part of our leadership team, you will have the opportunity to make a real impact, shaping the experience of both patients and staff. We also have free coffee and tea.
If you are an empathetic, organised, and proactive leader who thrives in a dynamic healthcare setting, we'd love to have you on our team. Make a difference with us, apply today and be part of our mission to provide the highest standard of care.
As the Team Leader at Chastleton Medical Group, you will be at the forefront of ensuring a seamless, patient-centred experience in our reception and administrative areas. Leading a dedicated team, you will manage staff rotas, and support training initiatives to ensure that each team member is equipped to provide the highest level of service. Your role will involve monitoring and improving reception processes, and ensuring compliance with practice policies to maintain a safe, welcoming environment for all.
In addition, you will act as the primary point of contact for patient enquiries with empathy and professionalism. This role is ideal for someone who excels in both coaching and hands-on responsibilities, bringing a proactive approach to improving administrative processes while fostering a positive and productive workplace culture.
About us
Reports to: Operations Manager
The Team Leader is responsible for the efficient management and direction of the reception team, ensuring all administrative duties are performed to a high standard and meet the objectives of the practice. This role requires adherence to practice Standard Operating Procedures (SOPs) and policies, ensuring staff operate within these guidelines. Additionally, the Team Leader supports the management team in promoting equality, diversity, inclusion (ED&I), health, safety, and environmental standards (SHEF), quality improvement, confidentiality, collaboration, service delivery, and staff development.
Mission Statement: To provide the highest possible standard of care to all our patients.
Chastleton Core Values:
- Openness: Delivering an open and honest service
- Fairness: Behaviour without favouritism or discrimination
- Respect: Due regard for the feelings and rights of others
- Accountability: To be accountable for actions and decisions made
Primary Key Responsibilities
The Team Leader will oversee and support the reception and ensuring smooth and efficient operations. Core responsibilities include but are not limited to:
- Overseeing Operations: Manage the administration and support functions within the practice to ensure staff meet their primary responsibilities.
- Supervision & Management: Supervise the reception team, managing the Housecalls Desk, and completing daily reception tasks such as telephone duties, patient registrations, and appointment enquiries.
- Staff Development: Line manage reception staff, supporting their development, ensuring completion of mandatory training, and conducting staff appraisals.
- Programme Coordination: Support the coordination of key patient programmes, including:
- Cervical screening programme invitations
- Annual health checks for learning disabilities
- COVID and seasonal influenza vaccination programmes
- Training & Team Building: Identify team training needs and deliver appropriate training sessions.
- Scheduling & Staffing: Compile staff schedules, ensuring sufficient coverage, especially during periods of leave or staff absence.
- Continuous Improvement: Promote a culture of continuous improvement by encouraging staff to share suggestions and participating in practice development initiatives.
- Patient Relations: Provide initial guidance for patients wishing to make verbal complaints.
- Facility Responsibilities: Act as building fire marshall, maintaining evacuation lists and managing deliveries, adhering to the cold chain policy as needed.
Secondary Responsibilities
In addition to core responsibilities, the Team Leader may be requested to:
- Act as Deputy for the Operations Manager during absences.
- Participate in audit processes as directed.
- Coordinate and document meeting agendas and minutes.
- Assist with practice website and social media account updates.
- Promote and monitor the Friends and Family Test.
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