Administration Manager inBangor inBangor PUBLISHED THU 24 OCT 2024

Band 5: £30,420 to £37,030 a year per annum PERMANENT GOOD SALARY

Betsi Cadwaladr University Health Board r5dOZJ3k

The Administration Manager at Betsi Cadwaladr University Health Board in Bangor will oversee the daily operations of clerical and administrative services within the Neurodevelopment and Learning Disabilities services. Key responsibilities include supporting the management team by monitoring service performance metrics such as waiting times and capacity, managing the recruitment and development of administrative staff, and ensuring compliance with Health Board policies regarding staff absence and quality control procedures. The role also entails managing waiting lists in alignment with health policies, assisting in financial resource management, and providing timely management information to enhance service delivery.

In this position, the Administration Manager will be tasked with maintaining effective administrative systems, coordinating work within the administrative team, and facilitating effective communication with the Divisional Management Team to address capacity issues. Regular reporting on service performance and trends will be required to drive improvements in service delivery while ensuring that administrative services remain operational and effective at all times.

The Administration Manager will be responsible for the provision of operational and day to day management of clerical and administration services within the Neurodevelopment and LD services in the West area.

The post holder will be required to assist the Deputy Operations Manager, Operations Managers, Clinical Leads and Service Managers with the provision of a broad range of corporate support to the teams. This will involve monitoring waiting times, capacity and demand, identifying problem areas and working with the Operational Management Team to resolve issues and ensure a co-ordinated approach to the delivery of services. The post holder will ensure that routine and ad-hoc information is provided to support the monitoring and achievement of all performance related targets.

Manage the recruitment and selection of admin and clerical staff.
Managing the flow of work along with supervising and supporting the administrative team.
To undertake staff personal development reviews.
Maintain accurate records of staff sickness and management of sickness absence in accordance with Health Board policies.
Establishing and operating effective administrative, filing systems, IT systems and procedures.
Arranging cover to ensure administrative services are available at all times.
Provide general quality control for the production of information and development of administrative procedures.
To manage all waiting lists within the specialty in line with the Health Board's waiting list policies and Welsh Government guidance.
To work with the Divisional Management Team to ensure demands meet capacity, identifying areas of shortfall within specialty area.
Assist the Deputy Operations Manager in the management of the financial resources within the Children & Young People's Division.
Monitor procurement of goods/ ordering of supplies on Oracle System.
Preparation of monthly staff returns for authorisation for payment of staff.
Ensure the appropriate and timely management information is provided to the Management Team.
Regularly report on the performance of the service identifying trends and outcomes and identified actions to improve performance.