We are looking for a positive, highly motivated, flexible and hardworking individual to provide a professional and comprehensive clerical support to our Audiology team at Seacroft Hospital, Leeds.
We are looking for applicants with previous experience of administrative processes and practices. Applicants must possess excellent interpersonal skills and have the ability to work on their own initiative as well as part of a team.
Booking patient appointments in line with requested time frames.
Recording patients clinic dates on the relevant Trusts administration system including PAS, in an accurate and timely manner in accordance with local Trust policies.
Responding to email enquiries from clinicians/other team members and Patients.
Dealing with patient enquiries via phone in a helpful manner, observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Liaising with both clinicians and other team members to meet demands of department.
Arrange any special requirements for patients including Transport and Interpreting Services only where appropriate and in a timely and efficient manner.
Good interpersonal skills
Able to work on own initiative within agreed guidelines.
Team Working
Effectively communicate with patients and team members
Committed to working with people.
Professional attitude
Customer Care skills
IT Skills
Insight into duties and responsibilities of post
Willing to undergo job training as required on a range of patient administration and other Systems.
Participate in in-service and mandatory training.
Working alongside senior staff