Flexipool Admin / Receptionist inNewcastle upon Tyne inNewcastle upon Tyne PUBLISHED WED 15 JAN 2025

This role is an exciting opportunity to work into the Newcastle GP Services (NGPS) Flexible Workforce Hub (Flexipool). Flexipool is a new and expanding active bank of clinical and non-clinical staff, covering multiple roles within General Practice. The aim of Flexipool is to provide flexible working into Primary Care, to cover planned leave, existing vacancies and short-notice unplanned absence across General Practice in Newcastle.

Joining the Flexipool team provides an opportunity to work into Primary Care across Newcastle in a way that suits you and your commitments, in addition to access to training, development and support. The Flexipool can act as a gateway into primary care if you are new to working in healthcare, or as a flexible working option if you work part time or have recently retired, and would like to stay involved and continue to develop your skills.

This role is offered on a 0 hours contract, and working hours are flexible and negotiable depending on your availability and practice vacancies. The job location will be varied across practices and services in Newcastle, and we will work with you to match an appropriate role to your location preferences. For further details, please see the job description, and if you have any questions about the role, please do not hesitate to contact us at:

This position is open to rolling recruitment, and therefore applicants may be contacted before the closing date.

Being adaptable, working well as a team and providing a positive patient experience are essential skills for the role of Admin / Receptionist.

As an Admin/Receptionist, you will work as part of a team to perform administrative tasks and provide excellent patient experience. Please see the job description for more information.

Benefits include: joining a forward thinking and friendly team, flexible working options across a range of locations in Newcastle, access to training and support, £50 bonus for your first 20 shifts worked, time and a half pay for Saturday Enhanced Access shifts, and holiday pay.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

You will be responsible for administrative functions, including but not limited to:

Reception duties providing a positive patient experience, information, advice and signposting

Telephone receive and make telephone calls and respond to voicemails as required

Handling clinical specimens ensuring correct details and appropriate handover

Appointments use GP systems to book, manage and cancel appointments

Patient record management record all patient contacts and ensure timely and accurate data entry

Ensure escalation of issues or urgent clinical cases to the appropriate person

Patient administration and filing support patients with paperwork, registration and record management

Results use of clinical systems to respond to patient result requests

Printing, scanning and photocopying ensuring information is uploaded to records

Workflow processing letters and ensuring continuity of care

Patient tasks and emails/E-consults

Prescriptions including repeat prescriptions

General administrative duties

Handle sensitive and confidential information

Recognise and report issues relating to safeguarding vulnerable children and adults