Medical Receptionist inHereford inHereford PUBLISHED MON 6 JAN 2025

£11.44 to £12 an hour Rises to £12.00 an hour after probationary period PERMANENT GOOD SALARY

EMPATHY WEEKEND

Hereford Medical Group r3apQBXL

Hereford Medical Group is seeking both full-time and part-time Medical Receptionists to join their team in Hereford. The position requires candidates to be available for shifts starting at 08:00 or ending at 18:30, as the surgery operates within these hours. Responsibilities include greeting patients, answering queries, processing appointment requests, and effectively signposting patients to appropriate services. Candidates should possess prior customer service experience, be computer literate, and demonstrate empathy and patience in a fast-paced, emotionally charged environment.

The role offers full training, support from supervisors, and a range of benefits including five weeks of annual leave, which increases to six weeks, as well as an improved sick pay package. Medical Receptionists will also manage online appointment requests and handle patient communication through various channels. The surgery does not operate on weekends or bank holidays, enhancing the work-life balance for employees. Interested individuals are encouraged to reach out for informal discussions or to visit the surgery.

We are currently recruiting Medical Receptionists for both full-time and part-time hours. As our Surgery is open from 08.00hrs to 18.30hrs, you must be able to either start at 08.00hrs or finish at 18.30hrs

You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same.

Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience.

You will be supported by a team of supervisors, and can expect a full training package.

We do not operate at weekends and bank holidays, and can offer five weeks annual leave rising up to six weeks and an increasing sickness pay package.

We welcome any informal queries and visits

As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)

Telephone:

Supporting patients and signposting to theappropriate clinician/organisation.

Handling requests for home visits and taking messages.

Online forms:

Dealing with the online forms received from patients for appointment requests

Contacting patients via telephone, text or letter as appropriate

Care Navigation

Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.

Reception duties to meet practice needs in agreement with Reception Supervisor:

Receiving patients and booking appointments at the Reception Counter.

Monitoring the waiting room and guiding patients to rooms.

Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

About us
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.

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Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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Medical Receptionist inHereford inHereford PUBLISHED MON 6 JAN 2025

Hereford Medical Group r3apQBXL

About us Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.

About us
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.