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Team Administrator - Patient Experience Involvement and EngagementinAshton-uder-LyneinAshton-uder-LynePUBLISHED FRI 14 FEB 2025

Band 3: £24,071 to £25,674 a year per annum  PERMANENT 
MENTAL HEALTHNHS

Pennine Care NHS FTFollow Pennine Care NHS FT

Opportunity to make a positive impact on patient experience by engaging service users and carers.
Chance to work in a supportive team environment within a reputable organization, Pennine Care NHS FT.
Develop and enhance customer care and administrative skills in a dynamic healthcare setting.
Autonomous work that encourages personal growth and the ability to meet defined objectives independently.
Engagement with diverse groups of service users and carers, contributing to the co-design of services and processes.
Possibility of professional development through supporting training and supervision of volunteers.
Job satisfaction from resolving queries and ensuring service users' safety and wellbeing.
The "Team Administrator - Patient Experience Involvement and Engagement" role at Pennine Care NHS FT in Ashton-under-Lyne seeks an enthusiastic and proactive individual with strong customer care and administrative abilities. The successful candidate will serve as the primary contact for service users, carers, and staff, providing information on involvement and engagement activities while managing a range of administrative tasks such as organizing meetings, preparing agendas, taking minutes, and maintaining electronic records related to service user and carer engagement.

This position also involves supporting the Involvement and Engagement Team in their mission to encourage service user and carer participation in developing services. The role requires strong organisational skills, the ability to handle sensitive information, and a commitment to ensuring the well-being of service users. Applicants with lived experience of mental health issues, learning disabilities, or autism are particularly encouraged to apply, as their perspectives can significantly enhance the engagement process.
Opportunity to make a positive impact on patient experience by engaging service users and carers.
Chance to work in a supportive team environment within a reputable organization, Pennine Care NHS FT.
Develop and enhance customer care and administrative skills in a dynamic healthcare setting.
Autonomous work that encourages personal growth and the ability to meet defined objectives independently.
Engagement with diverse groups of service users and carers, contributing to the co-design of services and processes.
Possibility of professional development through supporting training and supervision of volunteers.
Job satisfaction from resolving queries and ensuring service users' safety and wellbeing.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...
Useful skills for a Team Administrator - Patient Experience Involvement and Engagement:
To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.
2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.
3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.
4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).
5. Time Management: Ability to manage time efficiently and meet deadlines.
6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.
7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.
8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.
9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.
10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.
11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.
12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.
 


inAshton-uder-Lyne click to show distance
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