Service Delivery Coordinator inBirmingham inBirmingham PUBLISHED 11 NOV 2024
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The Service Delivery Coordinator plays a critical role in supporting the day-to-day operations of the services (PSS/PCC) by coordinating and optimising workflows, ensuring smooth communication between teams, and assisting in the execution of operational tasks.
This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The Service Delivery Coordinator works closely with various departments to ensure the efficient delivery of services, compliance with company process and policies, and continuous improvement in operational processes.
About us1 Strategic Operational Leadership
Operations Support
Support the execution of daily operational tasks and ensure processes run smoothly across different departments.
Monitor ongoing services and address any operational issues that arise, working with relevant teams to resolve problems quickly.
Assist in the coordination and scheduling of operations, ensuring resources and staff are allocated effectively to meet service demands.
Maintain accurate records of operational activities, ensuring all data is up-to-date and accessible for reporting purposes (Connect team, PERMS and any other required system)
Coordinate production of operational data to support the processing of time sheets and invoicing
Coordination
Serve as a central point of contact between departments, ensuring clear communication and collaboration across teams.
Work closely with managers and lead on required operational projects from scoping, planning and implementation.
Assist in coordinating team meetings, training sessions, and other operational events, ensuring all logistics are in place.
Compliance and Quality Assurance
Assist in conducting quality checks and operational audits to ensure services meet the required standards of performance.
Help to document and implement improvements to operational workflows, policies, and
The Service Delivery Coordinator plays a critical role in supporting the day-to-day operations of the services (PSS/PCC) by coordinating and optimising workflows, ensuring smooth communication between teams, and assisting in the execution of operational tasks.
This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The Service Delivery Coordinator works closely with various departments to ensure the efficient delivery of services, compliance with company process and policies, and continuous improvement in operational processes.
About us
1 Strategic Operational Leadership
Operations Support
Support the execution of daily operational tasks and ensure processes run smoothly across different departments.
Monitor ongoing services and address any operational issues that arise, working with relevant teams to resolve problems quickly.
Assist in the coordination and scheduling of operations, ensuring resources and staff are allocated effectively to meet service demands.
Maintain accurate records of operational activities, ensuring all data is up-to-date and accessible for reporting purposes (Connect team, PERMS and any other required system)
Coordinate production of operational data to support the processing of time sheets and invoicing
Coordination
Serve as a central point of contact between departments, ensuring clear communication and collaboration across teams.
Work closely with managers and lead on required operational projects from scoping, planning and implementation.
Assist in coordinating team meetings, training sessions, and other operational events, ensuring all logistics are in place.
Compliance and Quality Assurance
Assist in conducting quality checks and operational audits to ensure services meet the required standards of performance.
Help to document and implement improvements to operational workflows, policies, and
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