Deputy Directorate Support Manager, Urgent Care inWorcester inWorcester PUBLISHED
TUE 10 DEC 2024
Candidates should have prior experience in staff management, project oversight, and budget handling, along with strong communication skills and the ability to motivate teams. The role requires active collaboration with various departments to achieve operational objectives and cost efficiencies, as well as a commitment to staff development and adherence to infection control policies. The position involves some travel across the county and the completion of additional duties as needed to meet service demands.
An exciting opportunity has arisen within the Division of Medicine & Therapies of Worcestershire Acute Hospitals NHS Trust who are looking for an experienced Deputy Directorate Support Manager who will support 3 of the Directorates within the wider Division. This will enhance the management structure within the Division of Medicine & Therapies. The post holder will provide operational and business management support to the Directorate working closely with the Directorate Manager, Directorate Support Manager, Clinical Director and Matrons.
This post is based at Worcestershire Royal Hospital and travel across the county is essential.
You will provide operational management alongside the Directorate Support Manager and Directorate Manager working in partnership with the Clinical Leads and the Matron; ensuring that the Directorate and it's services meet their quality, activity and financial targets and assist in the planning, objective-setting and change management within both the Directorate and the Division as a whole.
You should have previous experience of managing staff, projects, complaints, performance and budgets. You will need to demonstrate a proven record of pro-active management to achieve key performance targets and experience in managing and responding to a range of operational issues. Applicants will have excellent verbal and written communication skills, the ability to build, develop and motivate effective teams and work to tight deadlines.
For more details about this opportunity or to arrange an informal visit please contact Charlie Tomlinson, Directorate Manager (Urgent Care) on Ext 39516
About us
Operational Management
To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.
The post holder will be required to work with the Directorate Support Manager to ensure achievement of the Trust in-patient and Emergency Access Targets.
To monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with Directorate Support Manager to ensure all waiting times and booking targets are met.
To monitor performance against activity targets and other service objectives.
To work with the Directorate Manager and Directorate Support Manager, Clinical Directors, Matrons, Departmental managers and the Finance team to set and deliver the Group objectives, in line with Directorate, Divisional and Corporate targets and strategies.
To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.
To review equipment needs and develop supporting rationales for bids for new and replacement equipment within the specialty as part of the Trusts business planning cycle.
To ensure complaints and incidents are investigated in line with the Trust complaint policy. Where appropriate co-ordinate the response in liaison with the Directorate Management Team.
To ensure accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded impacting on income streams.
To undertake project work as directed by the Directorate Support Manager.
Assisting the clinical staff with the development and updating of protocols and disseminating the information throughout the clinical area.
To ensure the Trusts Infection Control policy is fully enforced.
Management Of Staff
To be responsible for the operational management of some administrative and clerical staff within the Directorate.
To ensure staff are aware of and comply with Trust policies.
To implement HR policies as appropriate eg Attendance Management, Grievance policy, Disciplinary Policy.
To manage the systems in place for monitoring of sickness and absence and annual leave of administrative staff and where appropriate organise cover.
To coordinate and undertake return to work meetings where appropriate in accordance with the Trusts attendance management policy.
To arrange and support training and development of staff as identified from the PDRS and ensuring that all staff have a personal development plan in place. Monitoring the review cycle for the staff groups.
To provide Human Resources with weekly reports on agency expenditure, Admin and clerical staffing levels, sickness and maternity leave, and monthly reports on Admin and Clerical vacancies.
To undertake other duties as and when required due to changing demands of the service and department as instructed by the line manager.
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