Receptionist inPortsmouth inPortsmouth PUBLISHED
WED 16 OCT 2024
Island City Practice rW2AzsmJ
Island City Practice in Portsmouth is seeking two medical receptionists for permanent positions, each offering 28.5 hours per week with varying schedules. Candidates should possess strong customer service skills, professionalism, and the ability to multitask. While prior experience in medical administration or as a receptionist in a GP practice is preferred, full training will be provided. Familiarity with the SystmOne system is also advantageous.
The role involves receiving and assisting patients, managing administrative duties to ensure the practice runs smoothly, and providing effective reception services. Key responsibilities include handling telephone inquiries, scheduling appointments, processing home visit requests, communicating test results while maintaining confidentiality, managing prescription requests, and keeping the reception area organized. Receptionists will also assist with clerical tasks such as scanning and filing, contribute to the cleanliness of the practice, and fulfill additional duties as needed.
The role involves receiving and assisting patients, managing administrative duties to ensure the practice runs smoothly, and providing effective reception services. Key responsibilities include handling telephone inquiries, scheduling appointments, processing home visit requests, communicating test results while maintaining confidentiality, managing prescription requests, and keeping the reception area organized. Receptionists will also assist with clerical tasks such as scanning and filing, contribute to the cleanliness of the practice, and fulfill additional duties as needed.
Here at Island City Practice we are currently looking for 2 medical receptionist to join our team in a permanent role. The hours would be as followed:
Post 1 (28.5 hours):
- Monday: 13:00 - 18:00
- Tuesday: 08:00 - 13:30
- Wednesday: 08:30 - 18:30
- Thursday: Non-working day
- Friday: 08:00 - 18:00
- Monday: Non-working day
- Tuesday: 13:30 - 18:30
- Wednesday: 08:00 - 18:00
- Thursday: 08:00 - 18:00
- Friday: 08:00 - 13:30
Full training will be given but Medical Administration and Receptionist experience in a GP Practice would be advantageous. Experience of SystmOne is also desirable.
The purpose of this role is to work as part of a team to meet its agreed aims and objectives within an efficient, safe and effective working environment, ensuring that services are meeting the needs of its registered patients and all regulatory requirements
The successful candidates should be confident, professional with excellent telephone skills and customer service with the ability to multi-task
About us
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Practice
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Issuing patient on-line access passwords
- Deal with all general enquiries, explain Practice procedures to patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
- Communicate test results appropriately being aware of confidentiality at all times
- Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Undertake chaperone duties during clinical examinations as required
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
- Ensure Practice is closed down safely at night to include closing of window and shutters
- Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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