Receptionist / Administrator inDoncaster inDoncaster PUBLISHED
THU 5 DEC 2024
The post holder will work across three base locations with a monthly late shift and is expected to maintain professional and empathetic communication through various channels. Key responsibilities also involve efficient management of photocopying and scanning services, along with the organisation of referrals in accordance with standard records management principles. The ability to work collaboratively with health professionals and contribute to high-quality service delivery is essential.
Receptionist / Administrator
Aspire Drug and Alcohol Services are provided in partnership by Rotherham Doncaster and South Humber NHS Trust (RDaSH) and The Alcohol and Drug Service (ADS). We pride ourselves on being innovative and forward thinking, and work closely with the recovery communities we serve to provide flexible, responsive services, which offer the best possible recovery outcomes for all our service users.
To provide a comprehensive administration and clerical support service to an identified pathway within Aspire . To include the organisation of clerical workload, management of medical records and related documents, receptionist and call handling duties, working over four base points.
This will include dealing with queries from service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery.
The post holder is expected to work across three base points on a weekly basis, including a late night shift once a month, working 11-7 on either a Monday or Thursday.
To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
Create and maintain, up to date computerised patient records and recall systems on SystmOne.
Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
Provide an efficient and timely photocopying and scanning service to the team.
Maintain, scan and file paper records and information as appropriate, in line with records management principles.
Assist in the production of high quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
Liaise between clients, professional staff and other multi-agency partners as required.
Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
About us
Please view the attached job description and person specification to view the full details about the role.
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