Clerical Officer - Scheduling Services inShrewsbury inShrewsbury PUBLISHED TUE 19 NOV 2024

Band 2 PERMANENT
NHS

The Shrewsbury and Telford Hospital NHS Trust rx5wPVAG

The Clerical Officer - Scheduling Services role at The Shrewsbury and Telford Hospital NHS Trust involves supporting the Patient Access Service by managing outpatient appointment and procedure bookings within a busy call centre environment. Candidates should have at least GCSE qualifications in English and Maths, with previous administrative or booking experience preferred but not mandatory, as full training will be provided. Key skills required include proficiency in Microsoft Office, strong organisational and communication abilities, flexibility, and the capacity to work collaboratively in a team.

The successful applicant will be a proactive team player capable of maintaining confidentiality and adhering to data protection guidelines while delivering high-quality service and managing their own workload. The position offers opportunities for the successful candidate to obtain further qualifications, such as Customer Service or Business Administration NVQs, while working within the Trust. The role is based at either The Royal Shrewsbury Hospital or William Farr House.

This is an exciting opportunity for an individual to play a key role in delivering a high quality service at The Shrewsbury and Telford Hospital NHS Trust. The NHS is a well-respected and globally recognised employer. Patient access is the ideal place to work if you are looking for a career working within the Trust.

Possession of GCSE qualifications of grade 4 or above in English Language and Maths or equivalent, along with a good supporting education are all essential. Customer Serviceor Business Administration NVQ's aredesirable. However the Trust will offer the opportunity forthe successful applicant to gain these qualifications within their job role.

Previous administrative experience including previousBookingor Appointment experience would bebeneficial, but is not essential as full training will be provided. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

The successful applicant will be a strong team player, highly organised with the ability to manage their own workload as well as being flexible enough to support colleagues.

We will also consider bank applications.

Based in a busy call centre environment, the department is responsible for managing the bookings of outpatient appointments and procedures.

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality Patient Access Service. The post holder will be working within the busy Booking and Scheduling Department based at The Royal Shrewsbury Hospital or William Farr House.

About us
For full duties and responsibilities please refer to the attached document entitled Job Description.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Clerical Officer - Scheduling Services: Click to view

To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:

1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.

2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.

3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.

4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.

5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.

6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.

7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.

8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.

9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.

10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.

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Clerical Officer - Scheduling Services inShrewsbury inShrewsbury PUBLISHED TUE 19 NOV 2024

The Shrewsbury and Telford Hospital NHS Trust rx5wPVAG

About us For full duties and responsibilities please refer to the attached document entitled Job Description.

About us
For full duties and responsibilities please refer to the attached document entitled Job Description.