Sutton Primary Care Networks rfRsH7sJ
The GP Practice Receptionist position at Sutton Primary Care Networks involves providing front-line support in a GP practice setting while maintaining a friendly and efficient atmosphere for patients and visitors. Key responsibilities include managing patient communications via SMS, telephone, and letters, booking necessary services such as hospital transport and interpreters, processing appointment requests, and handling repeat prescriptions according to practice protocols. The role also requires the receptionist to assist in data entry, manage confidential patient information respectfully, and ensure the security of the practice by familiarizing themselves with alarm systems and building protocols.
The ideal candidate will exhibit a thorough understanding of practice procedures, operate various technical systems related to patient management, and effectively direct patients to the appropriate healthcare professionals. They are expected to project a positive image of the practice, demonstrate excellent communication skills, and assist the practice team in various capacities, ensuring a smooth and welcoming service for all patients. Confidentiality is paramount, as the role involves access to sensitive patient information that must be handled in accordance with practice policies.
The ideal candidate will exhibit a thorough understanding of practice procedures, operate various technical systems related to patient management, and effectively direct patients to the appropriate healthcare professionals. They are expected to project a positive image of the practice, demonstrate excellent communication skills, and assist the practice team in various capacities, ensuring a smooth and welcoming service for all patients. Confidentiality is paramount, as the role involves access to sensitive patient information that must be handled in accordance with practice policies.
Were recruiting on behalf of our GP practices for this position.
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Contact patients via SMS messaging, telephone and letter as necessary
- Book hospital transport and interpreters on request
- Photocopy and scan documents as requested as requested
- Send referrals using NHS mail
- Action emails to generic email account
- Check personal emails during work time
- Check Docman and complete workflows if applicable
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Handling payments using a card machine for travel and non nhs work
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests
About us
Computer
- Registrations of new patients computer data entry and medical records
- Process patients changes of address computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
Telephone
- Have working knowledge of telephone/paging system
- Have knowledge of how to report telephone faults to telephone provider
Other Tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
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