Patient Pathway Administrator / Receptionist inMilton Keynes inMilton Keynes PUBLISHED THU 31 OCT 2024

Band 3: £24,071 to £25,674 a year per annum pro rata PERMANENT GOOD SALARY

CANCER HOLISTIC NHS

Milton Keynes University Hospital NHS Foundation Trust rm8R3wys

The Milton Keynes University Hospital NHS Foundation Trust is seeking a Patient Pathway Administrator / Receptionist for its Cancer Centre, part-time (15 hours per week) with flexible working options available. The ideal candidate will join the Macmillan and Oncology team, ensuring the effective operation of reception and clinic areas, managing appointment scheduling, and maintaining clear communication with patients and their families about their care pathways. Applicants should have previous experience in a reception or customer service role, possess excellent communication skills, and demonstrate the ability to thrive in a fast-paced environment.

This role also involves accurate data entry into the patient access system, managing waiting lists in accordance with clinical priorities, and addressing patient queries. The hospital emphasises holistic care and offers numerous training and development opportunities. The successful candidate will be expected to contribute to the Trust's objectives and comply with clinical governance standards while being part of a supportive management and healthcare team.

Patient Pathway Administrator / Receptionist

Department: Cancer Centre

Band 3 - £24,£25,674 pa pro rata

Hours: 15hrs per week, all MKUH roles will be considered for flexible working

We care We communicate We collaborate We contribute

We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our cancer centre. You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.

You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.

Opportunities to develop both clinical & managerial skills & for further study.

Interview: w/c 25.11.2024

Please note that we are not able to offer sponsorship for this role.

Responsible for entering accurate data onto the patient access system via Consultant proforma's / instructions, following the patient access policy, in accordance with patient choice.
Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing
Act as a point of contact to listen to patients' queries and concerns and pass then to the appropriate areas.
Ensure that all patient entries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process
Ensure patients red notes are available for clinics and treatment appointments.

This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the upcoming opening of the Radiotherapy centre in 2024.This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.

We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.

About us
To be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.

To contribute to the Trust complying with Clinical Governance and Risk Management.

To meet and greet visitors to the department

Ensure information from the waiting list proforma is entered in to the Care Records System

Book patients on the Waiting lists in order of clinical priority and chronological order

Contact the patients via phone as necessary.

Please refer to the attached job description for more details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

More about CANCER

Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...

Useful skills for a Patient Pathway Administrator / Receptionist: Click to view

To work as a Patient Pathway Administrator or Receptionist in the UK, you'll need a combination of administrative skills, customer service abilities, and knowledge relevant to healthcare settings. Here are the key skills and qualifications that are typically required:

Essential Skills:

1. Strong Communication Skills: Ability to communicate effectively with patients, healthcare professionals, and other staff. This includes both verbal and written communication.

2. Organizational Skills: Capacity to manage multiple tasks efficiently, keep accurate records, and prioritize workload in a fast-paced environment.

3. Attention to Detail: Ensuring all patient information is accurate and that administrative tasks are completed with precision is critical.

4. Customer Service Skills: A friendly and empathetic approach to dealing with patients and their families, as well as the ability to handle difficult situations calmly.

5. IT Skills: Proficiency in using computer systems, electronic patient record systems, and standard office software (e.g., Microsoft Office).

6. Time Management: Ability to manage time effectively to ensure that appointments and administrative tasks are completed promptly.

7. Interpersonal Skills: Building rapport with patients and working collaboratively with colleagues from various departments.

8. Problem-Solving Skills: Ability to address issues as they arise and find solutions quickly, especially in a busy healthcare environment.

9. Confidentiality Awareness: Understanding of the importance of patient confidentiality and knowledge of relevant data protection laws (such as GDPR).

Desirable Qualifications:

1. Experience in a Healthcare Setting: Prior experience in a medical or administrative role can be advantageous.

2. Knowledge of NHS Processes: Familiarity with patient pathways, referrals, and treatment scheduling within the NHS.

3. Training in Relevant Software: Experience using healthcare management software such as EMIS, SystemOne, or other patient management systems.

4. Basic Medical Knowledge: An understanding of medical terminology can be beneficial in accurately processing patient information.

5. First Aid Training (optional): While not always required, having first aid training can be useful in a healthcare setting.

Educational Background:

While specific educational qualifications may vary, having at least GCSEs (or equivalent) in English and Mathematics is often preferred. Some positions may also look for A-levels or equivalent qualifications in health-related subjects.

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52.02638244628906 -0.7357600927352905 Milton Keynes

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