Patient Pathway Administrator / Receptionist inMilton Keynes inMilton Keynes PUBLISHED 31 OCT 2024
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Patient Pathway Administrator / Receptionist
Department: Cancer Centre
Band 3 - £24,£25,674 pa pro rata
Hours
:
15hrs per week, all MKUH roles will be considered for flexible working
We care We communicate We collaborate We contribute
We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our cancer centre. You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.
You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.
Opportunities to develop both clinical & managerial skills & for further study.
Interview: w/c 25.11.2024
Please note that we are not able to offer sponsorship for this role.
- Responsible for entering accurate data onto the patient access system via Consultant proforma's / instructions, following the patient access policy, in accordance with patient choice.
- Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing
- Act as a point of contact to listen to patients' queries and concerns and pass then to the appropriate areas.
- Ensure that all patient entries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process
- Ensure patients red notes are available for clinics and treatment appointments.
This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the upcoming opening of the Radiotherapy centre in 2024.This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.
We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.
About usTo be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.
To contribute to the Trust complying with Clinical Governance and Risk Management.
To meet and greet visitors to the department
Ensure information from the waiting list proforma is entered in to the Care Records System
Book patients on the Waiting lists in order of clinical priority and chronological order
Contact the patients via phone as necessary.
Please refer to the attached job description for more details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Patient Pathway Administrator / Receptionist
Department: Cancer Centre
Band 3 - £24,£25,674 pa pro rata
Hours
:
15hrs per week, all MKUH roles will be considered for flexible working
We care We communicate We collaborate We contribute
We have an excellent opportunity for an enthusiastic and motivated individual to join our Trust as a Patient Pathway Administrator / receptionist; we are looking for a motivated and hardworking individual to join our Macmillan and Oncology team in our cancer centre. You will work within this dedicated team to facilitate the smooth running of the reception and clinic areas, scheduling and booking appointments and ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs.
You should have experience of working as a receptionist or in a customer focused environment, and have knowledge of customer care. We are looking for individuals with excellent communication skills, the ability to work well under pressure, and a desire to provide a first class service for patients and clinical teams.
Opportunities to develop both clinical & managerial skills & for further study.
Interview: w/c 25.11.2024
Please note that we are not able to offer sponsorship for this role.
- Responsible for entering accurate data onto the patient access system via Consultant proforma's / instructions, following the patient access policy, in accordance with patient choice.
- Central communication point for patients attending for appointments, ensuring that patients (and their families) are clear about next appointments and that choice is offered, as far as possible, regarding timing
- Act as a point of contact to listen to patients' queries and concerns and pass then to the appropriate areas.
- Ensure that all patient entries are up to date and accurate. Alert the Unit Senior Sister of any concerns regarding this process
- Ensure patients red notes are available for clinics and treatment appointments.
This rapidly expanding modern and busy service offers many training opportunities for their staff, recent developments have led to the opening of our cancer centre in February 2020 and the upcoming opening of the Radiotherapy centre in 2024.This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Wellbeing and Support Centre.
We firmly believe in holistic care, with a newly established wellbeing team to enhance the recovery package for patients living with and beyond cancer. We have Citizen Advice Bureau onsite and offer a wide range of carers and patient support groups.
About us
To be part of the Macmillan and Oncology Unit teams and work to enable the objectives of the Trust to be achieved.
To contribute to the Trust complying with Clinical Governance and Risk Management.
To meet and greet visitors to the department
Ensure information from the waiting list proforma is entered in to the Care Records System
Book patients on the Waiting lists in order of clinical priority and chronological order
Contact the patients via phone as necessary.
Please refer to the attached job description for more details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
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