Team Administrator inSouthampton inSouthampton PUBLISHED FRI 1 NOV 2024

Band 3: £24,071 to £25,674 a year p.a. PERMANENT GOOD SALARY

NHS

Dorset HealthCare University NHS Foundation Trust rhrJ5E7b

Dorset HealthCare University NHS Foundation Trust is hiring a full-time Team Administrator for the NHS Talking Therapies for anxiety and depression within the Southampton Steps 2 Wellbeing team. This role involves providing comprehensive administrative support to clients and staff, handling a high volume of calls, and occasionally managing distressed clients. The position requires the ability to work under pressure, maintain confidentiality, and deliver excellent customer service, along with some evening and Saturday shifts on a rota basis. Once trained, the successful candidate will split their time between remote and office work in Southampton.

Ideal candidates should be self-motivated, enthusiastic, and possess strong communication skills, as well as experience in a busy office environment. Attention to detail and the ability to manage complex tasks using databases are essential. The role necessitates a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover. Applicants are encouraged to reflect on how their skills and experience align with the job requirements in their application.

The Trust are seeking to recruit a Team Administrator to join the NHS Talking Therapies for anxiety and depression, Southampton Steps 2 Wellbeing team.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups and Counselling.

We need a full time Team Administrator, Monday to Friday with Saturdays and evenings by rota. The individual will be able to ensure a confidential, efficient and comprehensive administrative service is provided to the Steps to Well-being clients and staff.

The successful applicant will need to be able to work occasional evening shifts (12-8pm) and Saturdays on a rota basis.

Training will take place in the office, but once trained, this post will be split between home working and office cover in Southampton.

This is an excellent opportunity for people with the appropriate skills, including the ability to manage a high volume of calls, occasionally handle distressed clients and provide a high level of customer care, to join a highly motivated and committed team.The successful applicants will be enthusiastic, self-motivated and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check,which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

About us
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Team Administrator: Click to view

To work as a Team Administrator in the UK, you will need a combination of technical, organizational, and interpersonal skills. Here are some key skills that are typically required for this role:

1. Organizational Skills: Ability to manage multiple tasks, prioritize work, and keep the team organized and on track.

2. Communication Skills: Strong verbal and written communication abilities to effectively interact with team members, clients, and stakeholders.

3. Administrative Skills: Proficiency in general administrative tasks such as scheduling, record-keeping, and document management.

4. IT Literacy: Familiarity with common office software (e.g., Microsoft Office Suite, Google Workspace) and may also include knowledge of project management tools (e.g., Trello, Asana).

5. Time Management: Ability to manage time efficiently and meet deadlines.

6. Attention to Detail: Ensuring accuracy in documents, reports, and other communications is crucial.

7. Interpersonal Skills: Ability to build relationships and work collaboratively with others, while also being able to handle conflicts and challenges diplomatically.

8. Problem-Solving Skills: Ability to identify issues and develop solutions quickly and efficiently.

9. Adaptability: Being flexible and open to change in a fast-paced environment, as teams may shift priorities frequently.

10. Customer Service Orientation: Providing support and assistance to team members and other departments as needed, maintaining a professional and positive attitude.

11. Basic Financial Skills: Understanding budgeting and financial tracking may be beneficial, depending on the role.

12. Confidentiality and Discretion: Handling sensitive information with care and professionalism is crucial.

Similar Team Administrator roles

Team AdministratorinPoole

Team AdministratorinWeymouth

Team AdministratorinBarking

More from Dorset HealthCare University NHS Foundation Trust

Mental Health Support WorkerinPoole

DIUCS Urgent Care PractitionerinRingwood

Systemic Family TherapistinPoole