Receptionist inColwyn Bay inColwyn Bay PUBLISHED MON 11 NOV 2024

Band 2 FIXEDTERM GOOD SALARY

MATERNITY MENTAL HEALTH MULTI-DISCIPLINARY

Betsi Cadwaladr University Health Board r5dOZJ3k

The Betsi Cadwaladr University Health Board is seeking a Receptionist for a fixed-term position in the Nant Y Glyn Community Mental Health Team, covering maternity leave for six months. The role involves providing comprehensive administrative and reception services while working closely with a multi-disciplinary team to ensure seamless care for the population of North Wales.

The successful candidate will demonstrate professionalism and courtesy when interacting with patients, carers, and medical staff, while maintaining strict confidentiality. Strong organisational skills and flexibility are essential, along with the ability to manage time effectively. Additionally, fluency in Welsh is a requirement for this position.

This post is fixed term/secondment for 6 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An opportunity has arisen to work as a receptionist in the Nant Y Glyn Community Mental Health Team to cover maternity leave for a period of 6 months.

The purpose of this post is to provide an efficient and comprehensive administration and reception service for the service.

The post holder will work alongside the multi-disciplinary team and support in offering seamless care for the population of North Wales.

To provide comprehensive reception and clerical support for the Mental Health Service. Demonstrating a courteous, professional and sensitive manner at all times the post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.

To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical / clinical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

The ability to speak Welsh is essential for this post.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

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More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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53.28563690185547 -3.724252939224243 Colwyn Bay

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Receptionist inColwyn Bay inColwyn Bay PUBLISHED MON 11 NOV 2024

Betsi Cadwaladr University Health Board r5dOZJ3k

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.