Bank Health Care Assistant inHaslemere inHaslemere PUBLISHED 8 OCT 2024

Procare Health Limited are a GP federation providing health care services to the local Guildford & Waverley population outside of traditional working hours.

We are seeking Health Care Assistants working flexibly on a zero hours contract to support an efficient, effective, and quality Enhanced Access service in Guildford and Waverley. You will deliver delegated health care activities working independently, without direct supervision, alongside a Registered Nurse or GP, providing wound care, BP monitoring and phlebotomy in a GP Practice or Diagnostic Hub setting. We have flexible hours working weekday evenings and Saturdays.

The post holder will be required to perform a range of health care assistant activities in a GP practice or Diagnostic Hub and will work without direct supervision under the direction of a Registered Nurse of GP. This post holder will need to ensure that all relevant policy, protocols, guidelines, and Standard Operating Procedures (SOPs) are followed. The post holder will need to have health care assistant skills in basic wound care, venepuncture, BP monitoring etc and have a level 2 NVQ or equivalent.

You will be a good communicator, calm and have a professional manner. You will be able to work methodically and independently whilst being a good team player. The post holder will need to be able to use EMIS to record patient interactions after each appointment.

About us

Procare Philosophy and Values Framework

The post holder will ensure that patients, services users, families and carers have a positive safe and high quality experience when accessing and receiving care, treatment, advice and support from Procare employees and will ensure learning is shared and embedded in situations where things did not go as well as they should have.

Patients are the most important people in the health service and are at the centre of primary and community health care services. As patients and carers are the experts in how they feel and what it is like to live with or care for someone with an illness or condition, all Procare employees are guided by real experience of our services to guide quality and service improvements. Underpinning this philosophy is a Values Framework using the mnemonic
PATIENT
with the expectation that all Procare employees demonstrate behaviours both during the recruitment and selection process and every day at work against each area in the Values Framework

Procare PATIENT Values Framework:

P
erson centred care with a client centred focus

A
chieves clinical excellence, and inspires others

T
eamwork, working together in an integrated environment because everybody matters

I
ntegrity, in all that we do

E
xperiences, are used for quality improvement and continuous learning

N
ew ideas, for clinically and cost-effective care

T
akes care of self, our own personal wellbeing is paramount

KEY RESPONSIBILITIES:

Communication / IT

Communicates effectively with patients, carers, and colleagues maintaining positive working relationships

Ensures that patients are always treated safely and courteously

Uses empathetic and effective communication skills for a wide range of patients, including those with mental or physical impairment or where there may be language barriers; and where information may be sensitive

Able to use electronic communication and keep accurate patients records in line with policy and procedures

Documents accurate and concise information on all care given to patients in the patients electronic care record on EMIS and on clinical paper records

Respects confidential information obtained in the course of work and refrain from disclosing such information to anyone other than professional staff directly concerned with the patients care or other authorised person

Aware of and work within the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information

Record activity data accurately, ensuring that the deadline for entry on to the computer system is met

Uses clinical IT systems for the recording, monitoring and compilation of training, audits and service records

Implements, monitors, maintains and records agreed standards of care

Encourages feedback from colleagues, patients, and carers

Quality / Safety / Patient Care

Delivers nursing care within GP practices as delegated by the Registered Nurses or GP and in accordance with own competencies.

Promotes the safety and wellbeing of patients, colleagues, and other persons, and assist in ensuring a safe working environment

Assists in the technical aspects of nursing care e.g. phlebotomy, ECG, wound care, health checks etc.

Reports any changes in condition of the patient to the Registered Nurse or GP onsite.

Identifies and concerns regarding patients health and report in a timely manner to the Registered Nurse or GP

Aware of the procedure to be followed in cases of Fire, Cardiac Arrest, collapse, and any other emergency

Ensures all untoward incidents, accidents and areas of clinical risk are identified and reported to the lead nurse in accordance with policy

Participates in surveys and audits as required

Aware of budgetary issues and the needs for effective use of resources

Medicines Management and infection control

Undertake all aspects of medicines management related activities in accordance within the companys medicines policies to ensure the safe, legal and appropriate use of medicines.

Able to have a clear understanding of all the Organisational policies in relation to infection control

To have a clear understanding of the sharps policy and action to take if any needle stick injury occurs.

To demonstrate good infection control measures, including donning and doffing PPE.

Development of Self and Others

Works unsupervised and is accountable for own actions while providing direct patient care

Maintains knowledge and works within policies and procedures

Responsible for the self- development of skills and competencies through participation in learning and development activities, completion of the care certificate and maintains up to date relevant knowledge / skills

Keeps up to date with job knowledge by participating in educational opportunities, reading professional publications, and maintaining training portfolio

Actively participates in internal and external training as appropriate to personal and team skills development

Responsible for ensuring mandatory training is kept up to date according to legislation and to local policies

Ability to work flexibly to provide an innovative and effective service to meet the needs of the patients

Participates in the orientation and induction of new staff and students