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Receptionist/Administrator with HIYOS in Hounslow
Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations. The following list is a summary of job responsibilities. Reception greeting patients in a friendly manner show patients how to use check in screens handling repeat prescription requests and collections consulting with members of the practice team about waiting area (delays etc) Telephone triage /appointments have working knowledge of telephone system, during and after hours fill in the telephone triage template triaging and booking into appropriate appointments with clinicians signposting patients to relevant services both internally and externally Clinical checking blood pressure/height/weight recording new pregnancies be able to chaperone Patient support Help reduce demand by working on a list of high service users to help and support them by contacting them on a regular basis instead of them contacting us. Other tasks Room/stock checks Opening/ closing the practice Any other tasks allocated by managers About us Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations.