Receptionist/ Administrator inHounslow inHounslow PUBLISHED 12 NOV 2024

£10 to £12 an hour PERMANENT GOOD SALARY

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Signpost patients to the most appropriate service depending on their needs.

Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations.

The following list is a summary of job responsibilities.

Reception

greeting patients in a friendly manner

show patients how to use check in screens

handling repeat prescription requests and collections

consulting with members of the practice team about waiting area (delays etc)

Telephone triage /appointments

have working knowledge of telephone system, during and after hours

fill in the telephone triage template

triaging and booking into appropriate appointments with clinicians

signposting patients to relevant services both internally and externally

Clinical

checking blood pressure/height/weight

recording new pregnancies

be able to chaperone

Patient support

Help reduce demand by working on a list of high service users to help and support them by contacting them on a regular basis instead of them contacting us.

Other tasks

Room/stock checks

Opening/ closing the practice

Any other tasks allocated by managers

About us

The following list is a summary of job responsibilities.

Reception

greeting patients in a friendly manner

show patients how to use check in screens

handling repeat prescription requests and collections

consulting with members of the practice team about waiting area (delays etc)

Telephone triage /appointments

have working knowledge of telephone system, during and after hours

fill in the telephone triage template

triaging and booking into appropriate appointments with clinicians

signposting patients to relevant services both internally and externally

Clinical

checking blood pressure/height/weight

recording new pregnancies

be able to chaperone

Patient support

Help reduce demand by working on a list of high service users to help and support them by contacting them on a regular basis instead of them contacting us.

Other tasks

Room/stock checks

Opening/ closing the practice

Any other tasks allocated by managers

About us
Signpost patients to the most appropriate service depending on their needs. Educate patients about the range of specialist services available locally and directing patients to the right care more quickly both inside and outside primary care. Support clinicians in clinical administrate tasks such as correspondence management, referrals, communicating with hospitals and other external organisations.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Receptionist/Administrator: Click to view

To work as a Receptionist/Administrator in the UK, there are several key skills and qualifications that are typically sought after by employers. Here’s a breakdown of essential skills:

1. Communication Skills

- Verbal Communication: Clear and polite communication with clients, customers, and colleagues.

- Written Communication: Proficiency in writing emails, memos, and reports.

2. Customer Service Skills

- Ability to handle inquiries and complaints professionally and courteously.

- A friendly and approachable demeanor to create a welcoming atmosphere.

3. Organisational Skills

- Ability to manage time effectively and prioritize tasks.

- Keeping track of appointments, schedules, and deadlines.

4. Administrative Skills

- Proficiency in office procedures, including filing, record-keeping, and data entry.

- Familiarity with managing correspondence, handling invoices, and maintaining office supplies.

5. IT Skills

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with office equipment like printers, photocopiers, and telecommunication systems.

6. Attention to Detail

- Ability to ensure accuracy in tasks such as data entry, scheduling, and document preparation.

- Careful attention to detail in correspondence and reports.

7. Problem-Solving Skills

- Ability to resolve issues independently and think critically when faced with challenges.

8. Interpersonal Skills

- Ability to work well with others and build positive relationships with staff and clients.

- Teamwork skills to collaborate effectively in a busy office environment.

9. Discretion and Confidentiality

- Understanding the importance of handling sensitive information and maintaining privacy.

10. Adaptability and Flexibility

- Willingness to adapt to changing environments and diverse tasks, as the job can vary day to day.

Additional Considerations:

- Qualifications: While formal qualifications are not always necessary, having GCSEs in English and Mathematics or relevant certifications can be advantageous.

- Experience: Prior experience in a customer-facing role or an administrative position is often preferred.

- Language Skills: Depending on the workplace, proficiency in additional languages can be beneficial.

More about Hounslow Click to view

Working in Hounslow

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