PERMANENT NHS
Bury Hospice rMO0xGBN
The "Data and IT Officer" at Bury Hospice will play a critical role in supporting the Quality and Data team to meet quality, audit, risk, and improvement requirements, ensuring compliance with relevant regulations. The position involves overseeing the management, maintenance, and development of both clinical and non-clinical IT data systems across the hospice, focusing on data integrity, accurate reporting, and system support for staff using various software programs. The officer will also be responsible for training staff on these systems, developing IT-related policies, and addressing data quality issues, all while adhering to GDPR principles and supporting reporting requirements.
In addition to system management, the officer will collaborate with the Associate Director of Quality and Corporate Services to drive performance improvement initiatives and manage service user experience feedback processes. They will provide ongoing systems administration for e-Rostering/HR and ensure proper data flow for payroll functions. The role requires troubleshooting and maintaining data security and integrity, as well as working with external providers to ensure systems operate effectively. Overall, this position is essential for maintaining robust data systems and supporting quality improvements within the hospice.
In addition to system management, the officer will collaborate with the Associate Director of Quality and Corporate Services to drive performance improvement initiatives and manage service user experience feedback processes. They will provide ongoing systems administration for e-Rostering/HR and ensure proper data flow for payroll functions. The role requires troubleshooting and maintaining data security and integrity, as well as working with external providers to ensure systems operate effectively. Overall, this position is essential for maintaining robust data systems and supporting quality improvements within the hospice.
This post will support the Quality and Data team in the delivery of quality, audit, risk and improvement requirements for the Hospice ensuring compliance with regulatory, national and local legislation.
The post holder will take the lead role for the management, maintenance and development of clinical and non-clinical IT data systems across Bury Hospice services. Maintaining and developing new data extracts and processes. Providing routine data integrity and ensuring the production of accurate and timely data and information to meet the hospice clinical, operational and HR needs.
About us
- Manage and provide statistical reporting information for all hospice needs both internally and externally for the Senior Leadership Team, Heads of Service, ICB, Hospice UK and other stakeholders.
- Manage and actively develop Hospice clinical and non-clinical IT information systems/platforms ensuring accurate and timely inputting and updating of status, events and individual information.
- Provide systems support to colleagues utilising the iCare, staffcare, Vantage and Bluestream software programmes.
- Manage, support and document IT related training for clinical systems, ensuring all staff are competent to use the systems.
- Configure bespoke update training packages where appropriate in liaison with clinical managers.
- Ensure all staff have basic IT competence to enable them to conduct e-learning packages.
- To support in ensuring compliance with and submission of the IG Toolkit
- Develop and maintain effective IT related policies / procedures and develop user manuals to assist staff induction.
- To maintain overall responsibility for all systems which provide service user performance management of the hospice and ensure robust information governance
- Pro-actively identify data quality issues within existing clinical systems and highlight any areas of concern with regard to the impact of data quality issues on the accuracy of analytical reporting and undertake appropriate action to eliminate data quality issues.
- Support the organisation to demonstrate organisational compliance with GDPR principles, implementing technical measures to protect information, maintain security and completing regular data protection impact assessments.
- To review, negotiate and provide feedback regarding Information Sharing Agreements/data processing agreements for the customers base and between other NHS organisations, Social Care and relevant agencies/organisations within the boundaries allowed by law.
- To ensure procedures are in place for the efficient and effective provision of information on all mandatory and internal reporting requirements. Ensuring all mandatory reporting requirements are submitted within the documented deadlines.
- To actively participate and support the Associate Director of Quality and Corporate services in the development, implementation and co-ordination of performance improvement initiatives.
- To assist the Associate Director of Quality and Corporate services in the identification of patient related outcomes and co-ordinate reports, activities and outcome reports to actively drive overall improvement and best practice.
- To support the Associate Director of Quality and Corporate services to prepare an annual Quality Account.
- To oversee service user experience feedback mechanisms (eg, I WantGreatCare.) Ensuring the collated information is prepared in a timely manner for Clinical Governance Committee and stored electronically.
- Interpret and present key quality/audit data in a timely manner for the Senior Leadership Team.
- To support the data elements relating to the compilation of the CQC submission.
- To provide in depth knowledge and expertise, and ongoing systems administration and systems support for the e-Rostering/HR product Staff Care to users and Workforce.
- To maximise the benefits of the e-Rostering/HR system, facilitating the continual development and improvement of functionality and use of the system across the organisation.
- Support payroll function with monthly extract functions from Staff Care, ensuring data flow is comprehensive, timely and accurate.
- Provide ongoing systems management for the hospice e-Rostering system, liaising with the software supplier and support to resolve any ad hoc systems issues / problems and escalate these as appropriate.
- To provide day to day IT systems support and troubleshooting; identifying and analysing problems and developing / communicating solutions.
- To be responsible for ensuring all aspects of system housekeeping, data integrity and security are managed.
- Manage and review system utilisation and error reports assessing risks and benefits associated with the system
- Manage system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training and deal with complex queries escalated from managers.
- Work with external providers and IT support to ensure interfaces between the clinical systems and any other relevant systems/devices are fully tested and operating correctly following upgrades, new installations and routine servicing.
- Any other duties commensurate with the post outlined in the job description. Any changes will be made with reasonable notice, taking into account the circumstances of the Hospice and the post-holder.
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