Patient Services Advisor inBarnoldswick inBarnoldswick PUBLISHED 8 DEC 2023

The duties will include:

• Greeting and assisting patients on arrival
• Answering telephones and booking appointments
• Dealing with general enquiries
• Updating patient information accurately on the practice clinical system (EMIS)
• Operate repeat prescription system as directed
• Referring patients to secondary care
• Scanning of medical documents (document management)
• New registrations
• Ambulance bookings
• Supporting the wider clinical team whilst treating patients in a sensitive and caring manner

Patient Service Advisor

2 positions available

25 hours per week Monday to Friday 8.30 am til 1.30pm

20 Hours per week Monday to Friday 1.30pm til 5.30pm

Excellent customer care skills are essential for this role to provide a high level of reception/customer service to our registered patients at the practice.

Applicants should be friendly, confident with proven communication and good organisational skills.

The role of Patient Service Advisor can be demanding so we are looking for someone who is highly organised and good at multi-tasking.

You must be flexible with hours to cover annual leave/sickness leave.

Job description and person specification available on request.

Starting rate £11.44 per hour rising to £11.90 following a successful probationary period.

Closing date for applications Fri 18th October

Please note if you have not been contacted within 4 weeks of the closing date you have not been successful in being short listed for an interview.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone