Administrative Assistant inLeigh inLeigh PUBLISHED THU 7 NOV 2024

Band 2 PERMANENT GOOD SALARY

INTERNAL ROTATION MULTI-DISCIPLINARY NHS WEEKEND

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust rjYhdPPU

Diverse Work Environment, Working in the Urgent Treatment Centre offers a dynamic and fast-paced environment where no two days are the same, making the role exciting and engaging.

Skill Development, The role enhances a variety of skills, including organizational, communication, and technical skills, especially in managing electronic patient records.

Contributing to Patient Care, Administrative Assistants play a crucial role in patient care by ensuring smooth processes and effective communication, significantly impacting patient experiences.

Team Collaboration, The position involves working closely with a multi-disciplinary team, fostering a spirit of collaboration and teamwork which can be highly rewarding.

Job Security, As part of the NHS, this role offers stability and a clear career progression path within a well-respected organization.

Flexible Working Hours, The role includes flexible working patterns, which can accommodate different lifestyles and provide work-life balance.

Professional Development Opportunities, The NHS often provides opportunities for further training and professional development, enhancing career prospects and job satisfaction.

The Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust is seeking an Administration Assistant for the Urgent Treatment Centre in Leigh. The role involves providing professional administrative support in a dynamic environment, with responsibilities including greeting patients, managing patient registrations, and ensuring high standards of customer care. The position requires excellent communication and keyboard skills, the ability to work under pressure during unsociable hours, and prior experience in the NHS is preferred.

Key duties include accurately recording patient data, liaising with healthcare professionals and external agencies, managing appointments, and ensuring confidentiality. The post holder will also be responsible for maintaining filing systems, supporting colleagues in workload organisation, and contributing to service improvements. Effective collaboration within a multi-disciplinary team is essential, as is the ability to handle inquiries from patients and their families sensitively.

The Urgent Treatment Centre are looking to recruit an Administration Assistant within the Urgent Treatment Centre at Leigh.

This is an exciting and challenging department which provides support 7 days per week. The post holder will be expected to work under pressure, adapting positively to a busy and demanding workplace. A flexible approach is necessary as this post involves working unsociable hours, i.e. weekends, Bank Holidays and internal rotation night duty.

Previous NHS experience would be advantageous.

The main duties of this post are to provide a professional administrative service in the Urgent Treatment Centre. To meet and greet people attending the Reception Area with dignity and respect ascertaining their requirement and respond to those requirements accordingly, reflecting high quality customer care in all daily activities.

Excellent communication skills are essential, as the post holder will deal with distressed patients and relatives. The post involves registration of patients onto the computer system so excellent keyboard skills are required.

** Previous applicants need not apply **

About us
Key results from the job holder

To receive and accurately record onto electronic systems all related data for new and follow up attendances to Walk in Centre. Update and revise information where necessary.

Liaise with personnel from appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times.

Decide based on the patients presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient.

Effectively deal with all enquiries, via telephone and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.

Responsible for scanning of patient documentation and complete full audit as appropriate.

Booking of appointments as appropriate ensuring all relevant information is input onto electronic systems. All clinic outcomes and procedures are recorded in a timely manner.

Forward patients documents / details to appropriate departments for follow up appointments for example, fracture clinics, ENT, ophthalmology and physiotherapy.

Ensure all GP discharge letters are forwarded appropriately adhering to Caldicott Guidelines

Planning and Organisational Duties
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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for an Administrative Assistant: Click to view

To work as an Administrative Assistant in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often required or beneficial for this role:

Technical Skills

1. Microsoft Office Suite Proficiency: Strong skills in Word, Excel, PowerPoint, and Outlook are essential for creating documents, managing spreadsheets, and scheduling.

2. Typing and Data Entry Skills: Fast and accurate typing skills are important for documentation and data management.

3. File Management: Organising and maintaining both physical and digital files.

4. Basic Bookkeeping: Understanding financial documents and basic accounting might be required, depending on the role.

5. Communication Tools: Familiarity with email communication and other messaging platforms (e.g., Slack, Microsoft Teams) is essential.

6. CRM Software: Experience with customer relationship management tools may be needed in some roles.

Soft Skills

1. Organisational Skills: Ability to manage multiple tasks and prioritize them effectively.

2. Time Management: Skills to manage one’s time efficiently to meet deadlines.

3. Attention to Detail: Precision in executing tasks and reviewing documents to avoid mistakes.

4. Communication Skills: Strong verbal and written communication skills to interact effectively with colleagues and clients.

5. Problem-Solving Skills: Ability to handle unexpected issues and find solutions quickly.

6. Customer Service Orientation: Being polite and helpful when dealing with clients and colleagues.

Other Skills

1. Adaptability: Willingness to learn new software, processes, and adapt to changes in the workplace.

2. Teamwork: Ability to work collaboratively with others in a team setting.

3. Initiative: Being proactive in identifying tasks that need to be done and taking action without being asked.

4. Confidentiality: Understanding the importance of handling sensitive information discreetly.

Qualifications and Experience

While a formal qualification may not be strictly needed, having GCSEs or equivalent qualifications, particularly in English and Maths, can be an advantage. Experience in an administrative role or a related field is also beneficial and can set you apart from other candidates. Some employers may also look for a qualification in Business Administration or a related subject.

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53.50323486328125 -2.5114548206329346 Leigh

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