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Weekend NHS 111 Call Handler - Peterborough inPeterborough inPeterborough PUBLISHED FRI 17 JAN 2025

£13.16 to £15.03 an hour The above rate is for weekend hours  PERMANENT 
NHS WEEKEND

HUC Follow HUC

Make a meaningful impact on people's lives by providing essential guidance and support during stressful situations.
Enjoy enhanced pay rates that come with weekend work, allowing for better financial compensation.
Experience flexibility in your work schedule, making it easier to balance personal commitments and work.
Develop and enhance your communication and IT skills in a fast-paced and dynamic environment.
Join a supportive team environment with opportunities for professional development and growth.
Engage in a vital public service role that contributes to the overall health and well-being of the community.
Gain experience in a challenging yet rewarding role that strengthens problem-solving abilities and crisis management skills.
HUC is seeking a Weekend NHS 111 Call Handler in Peterborough, offering a flexible role with enhanced pay rates that allows individuals to balance their work-life schedule. This position involves answering incoming calls from patients and healthcare professionals, providing essential advice, and guiding them to appropriate healthcare services using the Pathways system.

Key responsibilities include actively listening to caller concerns, gathering accurate information, and efficiently directing patients to the right care, all while working in a fast-paced environment. Candidates should possess excellent communication and IT skills to ensure precise information management. This role is ideal for those looking to make a meaningful impact during their weekends while contributing to the healthcare system.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Weekend NHS 111 Call Handler - Peterborough:
To work as a Weekend NHS 111 Call Handler in the UK, you'll need a combination of specific skills, personal attributes, and relevant experience. Here are the key skills and qualities typically required:
1. Communication Skills: Strong verbal communication skills are essential, as you'll need to effectively interact with callers, providing clear information and support.
2. Empathy and Compassion: You should be able to demonstrate empathy and understanding, as callers may be experiencing stress or anxiety.
3. Listening Skills: Active listening is crucial to fully understand the concerns of the caller and provide appropriate guidance.
4. Problem-Solving Skills: You'll need to think on your feet and assess situations quickly to provide the best advice and support.
5. Decision-Making Skills: The ability to make sound judgments based on available information is important, especially in urgent situations.
6. IT Proficiency: Familiarity with computer systems and databases is necessary, as you will be using software to log calls and provide information.
7. Attention to Detail: Accuracy in capturing information and following protocols is essential in a healthcare setting.
8. Teamwork: Being able to work effectively as part of a team, even during busy or stressful times, is important for maintaining service quality.
9. Resilience: The ability to handle stressful situations and remain calm under pressure is crucial.
10. Flexibility: Depending on the demands of the role, you may need to adapt to varying workloads and shift patterns.
Additional Requirements:
- Experience in Customer Service or Healthcare: Previous experience in a healthcare-related role or customer service can be beneficial.
- Training: You may need to undergo specific training related to the NHS 111 service and its protocols.
- Background Checks: You will likely need to pass background checks as part of the hiring process.
Personal Attributes:
- A commitment to providing high-quality care and service.
- A positive attitude and willingness to help others.
- Cultural competence to deal with callers from diverse backgrounds.
 


in Peterborough click to show distance
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