University of Suffolk ryeJQS1O
Candidates should possess prior reception or customer service experience, excellent communication skills, and the ability to remain calm in a fast-paced environment. A strong commitment to delivering quality service and the ability to effectively manage priorities are essential for success in this role, which offers both full-time and part-time opportunities. The position aims to contribute to a innovative Dental Social Enterprise that enhances community dental care.
Purpose of the job:
To be part of a wider dental team providing reception, administrative & clerical support to the dental service using computerised systems. This will include assisting with the decontamination of instruments, as required.
Main Duties and Responsibilities
Communication:
Welcoming and receiving service users and their carers into the dental service
Dealing with telephone and face to face enquiries about the dental service in a professional and empathetic manner
Making, changing and updating appointments for service users which will inclWude direct face to face and telephone contact
Offering regular updates to service users waiting and where appropriate explaining any reason for the delay in being seen
Explaining NHS service user charges using professional judgement and empathy when there may be barriers to understanding
Providing advice and information to service users and or carers, ensuring that leaflets and all information presented is current
Working collaboratively with the dental team, senior leaders and wider colleagues to maintain the effective running of the dental service
Administrative & Clerical Support:
Entering service user details onto computer system, collecting all essential demographic information.&bsp; Distributing medical history forms to service users, collecting ad provide to the dentist
To utilise the appointment book to fully optimise clinical appointments.
Using computerised systems to track and monitor waiting times
Monitoring the service user’s welfare and alerting clinical team, if necessary, of any concerns
Preparing electronic FP17PR, medical history and other appropriate documentation, gaining service user/or significant other’s signature.
Preparing electronic FP17PR, medical history and other appropriate documentation, gaining service user/or significant other’s signature
Arranging appointments for service users referred into the service, electronic records for the service user, entering details of the referring practitioner onto the computer system.
Receiving and recording details for outreach visits.&bsp; Liaising with the detail team about appointments and arranging outreach visits, where applicable.
Organising incoming and outgoing correspondence
Assisting with all financial aspects including administering service user charges and receiving various type of payments – cash, credit and debit cards. As appropriate, to cashing up at the end of the session and regularly banking dental income.
To be responsible for regularly updating the dental income database
To be responsible for petty cash
Demonstrating own activities or workplace routines to new or less experienced staff in own work area
Inputting data to maintain accurate stock control record as required, liaising with the Senior Dental Nurse regarding stock levels and ordering requirements
Decontamination Support:
Checking that dental instruments and equipment in store are within the ‘use by’ date and reprocess non-compliant items
Collecting dental instruments and equipment requiring decontamination from dental surgeries and to deliver clean instruments ready for use
Assisting with the organising of general and periodic machine servicing and action accordingly and when required
Decontaminating dental instruments and equipment, working to the Service’s quality systems, policies, procedures, and guidelines as required.
Documenting all daily maintenance of machines and equipment as required
Carrying out all dental instrument and equipment tracking as required
Complying with the daily documentation of the decontamination of all equipment
Using an automated washer, dental instruments and dental equipment as required to manufacturers’ guidelines
Sterilising detal instruments using autoclaves
Disinfecting dental equipment in accordance with manufacturers’ guidelines
Regularly checking the tidiness of the waiting and reception area, tidy as necessary and clean play equipment in accordance with the Infection Control Policy
Ensuring noticeboards display current information.&bsp
Assisting with stocktaking and requisitioning of supplies and processing payment.&bsp; This may include a range of items including dental laboratory work, laundry, stationery and dental sundries, etc
Carrying out daily equipment checks to adhere to health and safety regulations and organising the repair of all defects to be dealt with promptly
Professionalism, Leadership and Management:
To be resposible for promoting the organisation’s values and high-performance standards both individually and as a team, in the achievement of our strategic objectives and priorities
Building a strong external image of clinical excellence for the organisation and creating opportunities to enhance the profile of the social enterprise and its services, ensuring high social responsibility.&bsp
Acting within other professional laws and systems including Health and Safety, Freedom of Information Act and Data Protection Legislation
Observing all policies ad procedures and maintaining the Staff Confidentiality Code of Conduct at all times
Following and implementing operational and clinical policies and procedures to comply with legislation
Applying safe working practices and taking responsibility for own actions
Supporting other members of the detal and wider healthcare team in the interest of service users
Demostrating a commitment to lifelong learning through education, training, and practice against agreed occupational standards.
Applying an evidence-based approach to learning, practice and decision making and utilising critical thinking and problem-solving skills.
Taking responsibility for personal development planning and reflective practice.
Maintaining professional behaviour and appearance, including being punctual and polite.
Effectively managing own time and resources.
The duties of this post may vary from time to time as a result of new legislation, changes in technology or policy changes. In this case, appropriate training may be given to the post holder to undertake this new varied work
About us
About the Role
To be part of a wider dental team providing reception, administrative & clerical support to the Dental Service using computerised systems. This will include assisting with the decontamination of instruments, as required.
Please see the Job Description for a list of main duties and responsibilities.
Full time and Part time applications will be considered.
About You
- Previous Reception and or Customer Service experience
- Excellent Communication Skills
- Personable, highly motivated, flexible, reliable, and organised
- Ability to keep calm and professional in a fast-paced environment
- Ability to prioritise workload
- Demonstrate a drive to constantly deliver and improve the service user experience
Join us in building a Dental Social Enterprise that is transforming dental care, so its fit for a changing and modern world. Be a part of a team that positively impacts the lives of local people and communities through collaboration and innovation APPLY TODAY!!
Closing Date: Saturday 30 November 2023, Midnight
Interview Date: To be confirmed
Please wait...this will take a moment...
