Receptionist Administrator in Bulwell inBulwell PUBLISHED TUE 15 OCT 2024 Jump to job information section
Parkside Medical Practice r23UL292
Job description
Our receptionist and administration team are the first point of contact for patients, relatives and professionals when making contact with the practice and have the ability to make sure that patients receive appropriately and timely care from both the surgery and partner organisations. By having a positive attitude our reception and administration team are able to set the tone for the rest of the patient experience with the practice.
The main duties of the role include responding to the full range of patient enquiries and requests
- supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways
- receiving and managing requests for repeat medications, reports and fit notes
- receiving requests and enquiries from other health care organisations
- proactively inviting patients for routine tests, investigations and long term condition care
- supporting the general administrative work that is essential to the functioning of the wider practice team
In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone and via electronic means.
About us
Main responsibilities
- Supporting patients to identify the most appropriate care pathway to meet their identified needs - this could be booking an appropriate appointment or signposting to a more appropriate alternative service
- Responding to requests received in person, by telephone, by email and via electronic messaging channels
- Ensuring that tasks and notifications within the clinical system are read and acted upon within a timely manner
- Dealing with the registration procedure for new patients
- Dealing with requests for repeat prescriptions
- General office duties, including dealing with incoming and outgoing mail and emails
- Attending and contributing to practice meetings
- Any other activities as shall be reasonably requested by the Deputy Practice Manager and Partners
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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