PERMANENT GOOD SALARY
Parkside Medical Practice r23UL292
The Receptionist Administrator at Parkside Medical Practice in Bulwell serves as the primary point of contact for patients, relatives, and healthcare professionals. This role is essential in ensuring patients receive timely and appropriate care by handling a variety of tasks such as booking appointments, managing requests for repeat medications, and assisting with routine tests and investigations. The successful candidate will demonstrate effective and compassionate communication skills across various platforms, including in-person, telephone, and electronic channels.
In addition to managing patient inquiries, the role involves general administrative duties like processing incoming and outgoing correspondence, supporting the registration of new patients, and actively participating in practice meetings. The Receptionist Administrator will also collaborate closely with the Deputy Practice Manager and other partners to fulfill any additional requests that support the efficiency of the practice.
In addition to managing patient inquiries, the role involves general administrative duties like processing incoming and outgoing correspondence, supporting the registration of new patients, and actively participating in practice meetings. The Receptionist Administrator will also collaborate closely with the Deputy Practice Manager and other partners to fulfill any additional requests that support the efficiency of the practice.
Our receptionist and administration team are the first point of contact for patients, relatives and professionals when making contact with the practice and have the ability to make sure that patients receive appropriately and timely care from both the surgery and partner organisations. By having a positive attitude our reception and administration team are able to set the tone for the rest of the patient experience with the practice.
The main duties of the role include responding to the full range of patient enquiries and requests
- supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways
- receiving and managing requests for repeat medications, reports and fit notes
- receiving requests and enquiries from other health care organisations
- proactively inviting patients for routine tests, investigations and long term condition care
- supporting the general administrative work that is essential to the functioning of the wider practice team
In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone and via electronic means.
About us
Main responsibilities
- Supporting patients to identify the most appropriate care pathway to meet their identified needs - this could be booking an appropriate appointment or signposting to a more appropriate alternative service
- Responding to requests received in person, by telephone, by email and via electronic messaging channels
- Ensuring that tasks and notifications within the clinical system are read and acted upon within a timely manner
- Dealing with the registration procedure for new patients
- Dealing with requests for repeat prescriptions
- General office duties, including dealing with incoming and outgoing mail and emails
- Attending and contributing to practice meetings
- Any other activities as shall be reasonably requested by the Deputy Practice Manager and Partners
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