Reception ManagerinBournemouth inBournemouthPUBLISHED WED 19 MAR 2025

£12.89 to £14.84 an hour PERMANENT

The Panton PracticerDX647Dj

First point of contact, allowing for meaningful interactions with patients and enhancing their experience.

Opportunity to lead and develop a team, fostering talent and contributing to overall staff satisfaction.

Dynamic and fast-paced work environment, perfect for those who thrive on change and challenges.

Ability to engage in a variety of tasks, including administration, management, and problem-solving, ensuring a diverse workday.

Contributing to health and safety compliance, promoting a safe environment for both staff and patients.

Opportunity for professional growth and development through participation in meetings and training sessions.

Flexibility in a supportive team environment, enabling collaboration and independent work to balance workload effectively.

Join The Panton Practice in Bournemouth as our new Reception Manager, where your welcoming smile and organisational flair can make a real difference. As the first point of contact for our patients and our dedicated reception team, we are searching for a dynamic and compassionate individual who thrives in a fast-paced environment. With a knack for problem-solving and excellent communication skills, you will manage rotas, tackle queries, and ensure our reception runs smoothly. You'll have the chance to uplift your team through training sessions, appraisals, and regular coaching, fostering a supportive atmosphere where everyone can flourish.

In this pivotal role, you'll work closely with the Practice Manager to ensure compliance with health and safety legislation, uphold confidentiality, and streamline administrative processes. Whether you're covering busy periods or coordinating staff absences on our HR portal, your attention to detail and multitasking abilities will shine. If you’re a natural leader who enjoys working collaboratively and is ready to make a positive impact in the care industry, we want to hear from you! Join us in promoting quality care and exceptional service—apply today!

First point of contact, allowing for meaningful interactions with patients and enhancing their experience.

Opportunity to lead and develop a team, fostering talent and contributing to overall staff satisfaction.

Dynamic and fast-paced work environment, perfect for those who thrive on change and challenges.

Ability to engage in a variety of tasks, including administration, management, and problem-solving, ensuring a diverse workday.

Contributing to health and safety compliance, promoting a safe environment for both staff and patients.

Opportunity for professional growth and development through participation in meetings and training sessions.

Flexibility in a supportive team environment, enabling collaboration and independent work to balance workload effectively.

The Reception Manager is the first point of contact the reception team and patient queries. We are looking for a dynamic individual, who strives on a fast paced environment, changing priorities and is a true people person. An analytical mind is essential, for rota planning for the clinical and non clinical team, complaint investigation and problem solving.

The individual needs to possesses excellent communication skills, IT proficiency, multitasking abilities, confidence in both independent and collaborative work within a supportive and flexible team environment.

Administrative: Organising reception rota, covering reception during busy periods or in case of absence / annual leave. Completion of reception daily tasks as well as incoming calls / patient emails. Assisting with any other administrative duties concerned with the day to day running of the Practice.

General Management: Carry out supervisions, appraisals and probation meetings. Regular review of customer service, coaching and development of the team. Leading focussed team meetings.

Practice Organisation: Clinical and non-clinical rota planning.Supporting the Practice Manager in monitoring compliance with health and safety legislation.

Meeting Participation: Attending practice meetings and training sessions as needed.

Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information and practice data.

Health and Safety: Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.

Additional responsibilities: Deputise for the Practice Manager in their absence, supporting the running of the departments day to day. Supporting the Practice Manager in the reviewing and updating of Practice policies and procedures. Coordinating staff absences and maintaining records on the HR portal.