Administration ClerkinLiverpoolinLiverpoolPUBLISHED MON 21 OCT 2024
The Administration Clerk at Alder Hey Children’s NHS Foundation Trust will provide essential daily administrative support to the Ophthalmology Service. Responsibilities include managing patient and family communications, processing clinical correspondence, and performing general office tasks such as handling clinic cash, managing email inquiries, and updating information in the Meditech system. The role requires a flexible approach to meet service needs and involves liaising with both clinical and non-clinical staff professionally.
The successful candidate will address inquiries from patients, parents, and the public, ensuring confidentiality and professionalism. They will also communicate with clinicians regarding patient queries, contribute to departmental meetings, and take appropriate action on clinical correspondence. A key part of the role is to maintain effective relationships within the team and support the efficient operation of the service.
The successful candidate will address inquiries from patients, parents, and the public, ensuring confidentiality and professionalism. They will also communicate with clinicians regarding patient queries, contribute to departmental meetings, and take appropriate action on clinical correspondence. A key part of the role is to maintain effective relationships within the team and support the efficient operation of the service.
The post holder will be responsible for the day to day administrative support to the Ophthalmology Service and will undertake a range of administrative and clerical duties. The post holders will be required to work flexibly to ensure the needs of the service are met.
Please refer to the attached Job Description.
Duties will include close liaison with patients/families/carers, ensuring all clinical correspondence is dealt with in a timely manner, as well as general office duties including, but not limited to cashing up clinics, managing the email inboxes, distribution of post, scanning and uploading information onto Meditech.
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- Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner.
- Deal with routine telephone enquiries from parents/carers/general public in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holders remit.
- Liaise with clinicians in a timely and professional manner in relation to patient queries.
- Attend and contribute to departmental meetings, team briefs etc.
- Ensure accurate and appropriate action is taken with regards to all clinical correspondence.
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