Cancer Services Booking Co-ordinator inKidderminster inKidderminster PUBLISHED TUE 29 OCT 2024

We are searching for a friendly, courteous professional with a strong background within the National Health Service to work within National Targets and guidelines in a busy suspected cancer appointments department.

Excellent and empathetic telephone manner and customer service skills are a must, as well as an ability to work under pressure within the team.

You will be booking the first outpatient appointments for suspected cancer pateitns and liaising with services to ensure clinics are fully utilised, therefore team work is very important in this role.

We are looking for staff with a "can do" positive attitude, as well as excellent communication skills.

Team members are expected to work Monday to Friday in an alternative shift pattern of 8am to 4pm and 9am to 5pm to ensure that the service is covered during operating hours of 8am to 5pm.

The team are based at Kidderminster Treatment Centre.

• Participate in all aspects of appointment making, including scheduling, changing, validating and cancelling patient appointments, mainly by telephone contact with the public.
• Ensure that all patient information in manual and computerised systems is dealt with in accordance with agreed policies and procedures.
• Be responsible for assisting in organising appointments for urgent suspected cancer referrals in line with the National Cancer Waiting Times Guidelines.
• Ensure that all required information is accurately recorded on the Trust Cancer Services Database.
• Adhere to all policies and procedures and training undertaken where new policies and procedures are implemented. In particular, those for Booking Services confidentiality and information security

About us

To ensure that suspected cancer patients are allocated appointments and admissions in chronological order and offered a suitable date to attend.

To communicate with patients and GP surgeries regarding appointments, admissions and removals from the waiting list, both over the telephone and in writing, as appropriate.

To ensure that patients are allocated dates to avoid vacant slots in clinics/theatre lists and that clinics booking rules are adhered to.

To support the Outpatient Appointments Co-Ordinators and admissions officer when requests for cancelled / reduced / additional clinics are actioned, offering patients appropriate revised appointment dates over the telephone.

To ensure that all calls to make appointments or admissions are dealt with promptly and professionally in line with Booking Services policies and procedures for the service.

To ensure that all urgent suspected cancer referrals from GPs have a recorded date of decision to refer, dates sent and received, and accurate patient details.

To ensure that referrals are added to the outpatient waiting list and given the first available appointment, as identified on PAS, or according to the booking rules supplied by consultants. If no appointment is available immediately escalate to the appropriate Directorate Management.

To ensure that all details of all referrals and appointments are entered in a timely manner onto the Cancer Database, including subsequent changes and cancellations. Enter priority referral according to outcome, and enter waiting days if necessary, according to procedures established.

To ensure that the patients are booked for a consultation or diagnostic procedure asap, either by liaison with specific departments, through established pathways, or by making an outpatient appointment taking into account the residential address of the patient if possible.

To deal with DNAs and changes due to patient choice on the suspected cancer referral process, and endeavour to reappoint at the earliest opportunity, record this information and keep GPs informed.

To ensure that all patients recorded data in manual and computerised systems is dealt with in accordance with agreed policies and procedures.

To ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Booking Services confidentiality and information security.

Any other duties within grade appropriate. You may be asked to cover booking services work on any of the sites to help over sickness and annual leave.