The role requires a proactive team player who can prioritize tasks, executes food preparation methods with precision, and adheres to safety, quality, and allergen regulations. Responsibilities include ensuring quality control from food purchase through service, assisting with stock control, and addressing any customer complaints courteously. The position emphasises communication with staff and visitors, flexibility in meeting service needs, and adherence to catering policies and procedures.
The successful candidate will play an integral role within the team in ensuring that the food is prepared, delivered and the department is cleaned to the highest standard. Previous catering and barista trained is desirable for this post
Successful post holders will be responsible for the provision of catering services within Saffreys Restaurant and Cafe and to ensure that areas are safe and hygienic at all times. All staff would be part of a team and have the ability to use a degree of initiative to prioritize and organise the daily duties, whilst maintaining a professional approach at all times regardless of the situation. Post holders will be also be expected to be flexible to the needs of the service.
The successful applicant will have
Previous catering experience in a fast paced environment
Sound knowledge of food hygiene regulations
Demonstrate a can do attitude
Excellent communication and customer care skills
Level 2 Certificate in Food Hygiene
Service Delivery
To work under the direction of the Retail Services Supervisor/Manager and assist in the preparation of nutritious and appetizing meals and snacks for staff and visitors, according to planned menu using specified recipes, methods and systems for cook chill catering to the highest possible standards nutritional, temperature, quality, presentation, hygiene and safety and allergen regulations
To be involved in the preparation of all retail and buffet products, adhering strictly to standard recipes, methods and production planning adhered to.
Ensure high standards of food quality from point of purchase to meal preparation, cooking and service, ensuring quality control process throughout.
To operate the electronic tills and the handling of cash
To work within the coffee shop outlet after full training with the barista style machines
To assist in temperature monitoring and recording of all produced meals/foodstuffs and food storage equipment in accordance with standards as laid down in the Catering Departments Policies and Procedures and Hazard Analysis Critical Control Points(HACCP)
Assist with receipt, quality assurance and stock control of goods
About us
To support and assist the Retail Supervisor and Retail Manager in the provision of a highly professional catering service within the retail units at University Hospital North Durham and to ensure that high quality standards are met at all times
To follow the policies and procedures laid down by the retail services in the day to day operational management of retail and to ensure a high quality and cost effective service
To ensure that food safety regulations are adhered to at all times.
Provide and maintain a highly customer focused restaurant facility.
Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient feeding.
Work in a safe manner so that no other persons are put at risk whilst completing the required duties.
Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.
Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.
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