The Medical Secretary will manage patient inquiries, organize clinic schedules, maintain diaries, and handle sensitive patient information while prioritizing confidentiality. This full-time role operates Monday to Friday, with the potential for one work-from-home day after the probation period. Candidates should possess excellent IT and interpersonal skills to navigate interactions with diverse patient demographics effectively. The position also entails attending to communication, transcribing correspondence, and assisting with patient referrals and admissions as needed.
We are very proud of our department: the Diabetes and Endocrinology department is the largest in the East of England, and one of the largest in the UK. Our department directorate supports a full range of specialist and general clinical services.
The main Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block. We also have a team working in Rouen Road, Norwich. We work closely with the Clinical Investigation Unit, Medical Outpatients and Eye Screening.
The post holder will be expected to contribute to the provision of the highest standards of patient care.
This post is for 5 days per week: Monday to Friday. Hours worked will be 9am-5pm.
As a medical secretary, you will play a vital role in our dynamic team of Specialist Diabetic Nurses, assisting a diverse range of patients. You'll serve as a key liaison among clinicians, patients, families, hospital staff, General Practitioners, and external agencies, ensuring effective communication and collaboration.
What We're Looking For:
- Strong secretarial skills.
- Familiarity with medical terminology is a plus.
- Experience in a clinical setting, such as a hospital or clinic, is ideal.
- Proficiency in IT and data processing.
- Excellent administrative support abilities.
Key Responsibilities:
- Handle patient inquiries via phone and email.
- Collaborate with waiting list coordinators and other secretaries to ensure efficient clinic scheduling.
- Manage diaries and assist in office organisation, maintaining service continuity during absences.
- Organise and take minutes at meetings.Uphold confidentiality while handling sensitive patient information.
- Maintain a professional telephone manner and strong interpersonal skills.
Working Conditions:
- This role is Monday to Friday at NNUH, with the option for one work-from-home day post-probation, contingent on meeting expectations.
If you're eager for a rewarding challenge in a supportive environment, we invite you to apply today! Let us know how your skills and values align with our mission to make a positive impact on patients' lives.
About us
- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
- Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
- Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
- Assist patients and their Carers by arranging translation/interpretation facilities.
- Demonstrate and maintain knowledge and understanding of Trust RTT policy.
- Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
- Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy
- Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
- Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference.
- Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
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