Receptionist inNottingham inNottingham PUBLISHED
FRI 29 NOV 2024
The Oaks Medical Centre rgY2fl9c
Opportunity to work in a friendly, supportive environment at a highly-rated medical practice.
Engagement in diverse tasks, from handling appointments to managing patient enquiries, leading to a dynamic workday.
Ability to gain valuable experience in patient-centred care and healthcare operations.
Flexible working hours with the option for part-time or full-time roles, accommodating different personal needs.
Professional development through comprehensive training provided by the practice, enhancing skills in customer service and medical administration.
Chance to contribute positively to patient experiences and the overall health community in Nottingham.
The Oaks Medical Centre in Nottingham is seeking a Receptionist to join their dedicated team in a supportive GP practice serving around 11,700 patients. The successful candidate should be reliable, motivated, and possess strong customer service skills, with the ability to work under pressure and prioritize tasks effectively. Key responsibilities include managing appointments, handling prescription requests, greeting patients, responding to inquiries, and maintaining health and safety standards. While a medical background is preferred, it is not essential as training will be provided. The position offers flexibility in working hours, with part-time and full-time options available.
The Oaks Medical Centre is a friendly, three partner GP practice with approximately 11,700 patients. Having obtained an Outstanding rating with the Clinical Quality Commission, we are committed to providing patient-centred care in a happy, supportive and well-organised working environment.
We are looking to recruit a new Receptionist to our team. The ideal candidate will be reliable with a flexible can do attitude to work, and must be able to demonstrate exceptional customer service skills. They will be highly motivated and able to work under pressure to deadlines. The ability to prioritise workloads and communicate with all staff groups is required. Along with excellent keyboard skills and accurate data collection & entry, a keen eye for detail is essential. A medical background is preferable but not necessary as full training will be given.
We are open to part time or full time hours. This is negotiable for the right candidate.
Telephone Duties
- Making appointments and signposting patients to appropriate services
- Taking requests for prescriptions
- Home visit requests
- Deal with general enquiries and complaints
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Handing out prescriptions
- Respond to needs of the clinical team
- Collect payments from patients for non-NHS services
Prescriptions
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
General
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping
- Any other reasonable duties as necessary
About us
Telephone Duties
- Making appointments and signposting patients to appropriate services
- Taking requests for prescriptions
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments and signposting patients to appropriate services
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of the clinical team
- Collect payments from patients for non-NHS services
- Deal with general enquiries and complaints
Filing
- Pulling Lloyd George envelopes when requested by doctors, then filing away
Prescriptions
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
General
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Make refreshments for doctors and other team members, participate in washing up
- Follow all guidelines relating to Infection Control as per Infection Control Lead
- Any other reasonable duties as necessary
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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