The successful candidate will contribute to the efficiency of the reception team, providing essential support to ensure effective daily operations. This includes participating in training and personal development, assisting with health promotion initiatives, and maintaining supplies for the administration team. Overall, the position plays a critical role in ensuring a welcoming environment while facilitating the smooth flow of communication within the healthcare setting.
We have an exciting opportunity for a band 2 Clinical navigator based at Epping Forest Unit St Margaret's Hospital Epping . The role is for a secondment for 10 month working one day per week on a Friday
The Care Navigator is the focal point of communication between the patients, doctors and other clinical and non-clinical staff. As first point of contact to ensure visitors are signposted / directed to the appropriate services. This encompasses dealing with incoming calls from external organisations, the general public and patients; dealing with queries, appointments and reception desk cover including booking patients on to electronic system.
The role also has responsibility for dealing with incoming post, scanning, photocopying records and any other instructions commensurate to the role.
Receive and action or forward incoming/outgoing mail.
Assist medical staff with ad hoc administration type enquiries.
Contribute to the reception team and provide an effective day to day Reception
Provide clerical and administrative support to other staff groups as appropriate.
Participate in identified training and personal development.
Assist with health promotion and other related activities as necessary.
Maintain supplies of certain items of stationery and supplies for the administration team
About us
Receive, welcome and advise patients.
Signpost/direct patients appropriately to relevant clinical staff/services
Book and attend patients onto Systmone
Send, receive and action messages via clinical system.
Answer telephone enquiries from patients, staff and other external agencies.
Receive and action or forward incoming/outgoing mail.
Assist medical staff with ad hoc administration type enquiries.
Contribute to the reception team and provide an effective day to day Reception
Provide clerical and administrative support to other staff groups as appropriate.
Participate in identified training and personal development.
Assist with health promotion and other related activities as necessary.
Maintain supplies of certain items of stationery and supplies for the administration team
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