Health Advisor - Rotherham inWath Upon Dearne inWath Upon Dearne PUBLISHED
WED 15 JAN 2025
Candidates should possess strong customer service skills and the ability to handle a range of emotional situations compassionately and professionally. The position requires responding to diverse patient needs while ensuring the best care outcomes, making it a rewarding yet demanding role. The organisation emphasises staff development and offers various benefits, including access to NHS discounts and a pension scheme. Applicants are encouraged to highlight their qualifications and fit for the role when applying.
IUC/111 Health Advisor Rotherham
Recruiting for 2025 Courses
If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.
As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.
We can offer a competitive base salary, starting at £24,rising to £25,674 after two years (per annum, pro rata). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.
We can offer a range of full and part time rotas.
There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.
Training
You will receive comprehensive, paid training which will enable you to fully support our patients.
You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.
This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK's most diverse communities.
We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.
111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.
The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought.
About us
For more information on the rota patterns we offer, please see the attached guidance document to help understand this better.
You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.
You will be expected to work six out of eight public holidays as well as three weekends out of five.
Our values:
Kindness, Respect, Teamwork and Improvement.
NHS 111 Health Advisor for more information about working in this role.
Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role.
Interviews will held at our Wakefield Call Centre after successful completion of an assessment.
Please wait...this will take a moment...
Stand by, we'll show you...