The Administrative Assistant will manage day-to-day office tasks, maintain up-to-date clinic lists, assist in the retrieval and filing of medical records, and ensure effective communication with patients, carers, and professionals. Familiarity with NHS systems, particularly the RiO patient records system, is advantageous but not mandatory. Flexibility and adaptability to meet the needs of the service are crucial. The application process includes interviews scheduled for November 18-19, and candidates must ensure their experience aligns with the job criteria set forth in the job description.
We are looking for a motivated and enthusiastic Band 3 administrator to join the Purbeck Adult Community Mental Health Team. The post is 37.5 hrs per week and will cover administrative and receptionist duties.
You need to have developed IT skills, a working knowledge of Microsoft Office and demonstrable experience of working in an office environment. The post holder will be responsible for providing administrative support as directed by the multi-disciplinary team. We are a busy team, and the post holder will be responsible for managing the day-to-day office-based tasks, following processes and procedures including handling phone calls, processing referrals to our systems, booking/arranging appointments for the clinicians, and dealing with enquiries for the team and audio/copy typing of letters and minutes.
We work with people who have severe and enduring mental illness and neurodivergence so a clear and compassionate telephone manner is essential. Previous NHS experience and experience of using RiO patient records system will be an advantage. Being adaptive and flexible to the needs of the service and our client group is essential.
If you are looking for a change, a challenge and working with a wide variety of professionals, this could be the role for you.
Interview dates will be on 18 /19 of November.
To provide a responsive prompt and professional service, via telephone, electronic mail and post, to patients, carers, relatives and all other professionals and agencies, ensuring this service is operational between 9.00am - 5.00pm.
To provide essential secretarial support to clinical staff to include audio typing.
To ensure patient appointments are made where necessary including home visits.
To record patient data on the RiO system and book appointments as necessary.
To provide outpatient clinic reception service and admin support as necessary and assist with the retrieval and filing of patient's medical records and other related documents.
To ensure clinic lists are maintained and up to date and recording information for client appointments.
Scanning and uploading of documents
Collating Friends and Family Feedback information and inputting on "Gather" as required.
Booking of clinic rooms.
To cover for staff within the department during times of sickness, training and annual leave.
About us
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact to access the support.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
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