Your role will involve rotating shifts—including the flexibility of working from home—to support a diverse range of digital services. We're looking for candidates who thrive in a dynamic, high-standards environment. Strong communication skills, a proactive approach, and a collaborative spirit will help you excel in this role. Plus, our commitment to your professional growth means you'll gain invaluable experience while helping our community maintain their health when they need it most. Join us, and be part of a supportive team where you can grow, learn, and truly make a difference!
The Royal Devons Digital Services Team is seeking enthusiastic and skilled individuals to support their commitment to providing efficient, sustainable 24*7 support. This new role is a critical aspect of our first-line support for Digital Services across Devon.
As part of the teams expansion, we are introducing this new role to spearhead the second phase of our redesigned 24*7 service for the Trust and its stakeholders. We are looking for newly qualified IT Students and experienced Service Desk Operators to fill these new roles, offering a unique opportunity to contribute to the future of digital support services.
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Exciting Opportunity to Join the Royal Devons Digital Services Team
This role involves monthly rotations helping to support the Trust's 24*7 IT Service Desk:
- Delivering first-line support for Digital and Clinical Digital services during standard working hours.
- Rotation between 1 month Long Days (12/12.5 hour shifts) followed by one month day short shifts- 37.5 hours average per week.
- Opportunity to rotate working from home and the RDE Heavitree Service Desk Office.
This rotation ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.
What Were Looking For
We welcome applications from:
- Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.
- Newly qualified individuals with a passion for pursuing a career in Digital Services.
Key Skills and Attributes:
- Strong teamwork and collaboration skills.
- A proactive, can-do attitude with enthusiasm for delivering excellent first-line support.
- Effective verbal and written communication abilities.
- The ability to elicit and record information accurately, following Standard Operating Procedures.
- The capacity to prioritise and assign support calls appropriately according to service level agreements.
Desirable Skills:
- Familiarity with Active Directory.
Why Join Us?
Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trusts Digital Services.
Working Pattern: For full time staff (2 posts), there is a monthly rotation between working 12/12.5 hour long day shifts, 4 on, 4 off, any day and standard office hours Monday to Friday between 08:00 and 17:00. See attached example rota. Once trained, the long days can be worked off site whilst the short days are worked from the RDE Heavitree office. For part time staff (2 posts), working hours will normally be 4.5 hpd, Monday to Friday but there will be an expectation to cover other days as required. There are also standard enhancements for working weekends and Bank Holidays. Also, Part Time 22.5 hpw.
Interview Date: To Be Confirmed
For further information please contact: Mike Kelly, Service Desk Manager,
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
Benefits
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
National discount services such as the Blue Light Card and Health Service Discounts.
Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
Car lease schemes.
The NHS Pension scheme (one of the most generous and comprehensive in the UK).
Cycle to work scheme
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Please wait...this will take a moment...
Stand by, we'll show you...