The successful applicant will be responsible for maintaining efficient operations within the department, handling telephone inquiries, and collaborating closely with senior laboratory staff to minimize errors and ensure timely service delivery. Additional responsibilities include providing information on specimen collection procedures, managing patient inquiries, and greeting visitors professionally. Overall, the role aims to deliver a high-quality service in a dynamic environment that operates seven days a week, catering to a significant user base across multiple healthcare sectors.
We have an exciting opportunity for a dynamic individual with excellent interpersonal skills to become part of ourteam within the Frimley Park Hospital Pathology Specimen Reception Department.
While no formal experience or qualifications are required, excellent typingskills, an eye for detail and a positiveapproach are absolutely essential.
Please note: this role is not suitable for recent graduates looking for progression into the Biomedical Scientist role.
You will need to be organised, yet flexible and a good team player, yet comfortable working on your own; in addition to a friendly and approachable personality. Your role will be varied, supporting the work of Blood Science duties including the receipt, sorting and preparation of patient's blood, bodily fluids and other general laboratory and clerical duties.
PURPOSE OF JOB:
To work with other members of staff to provide an efficient and effective service to all users of the Pathology department. To ensure the rapid and timely turnaround of Pathology samples by receiving, labelling and entering onto the Pathology computer system.
The Pathology Laboratory is situated in Frimley Park Hospitaland part of Berkshire Surrey Pathology Services (BSPS) which is a successful and progressive merged pathology network which is a contractual joint venture between Ashford & St Peter's, Frimley Health, Royal Berkshire and Royal Surrey County Hospitals NHS Foundation Trusts. It provides services to NHS Acute Trusts, CCGs, academic centres, and the private healthcare sector undertaking approximately 20 million tests per year serving a population of 2 million. We provide a service 7 days a week.
About us
- To maintain good communication with the Specimen Reception Team Leader in order to minimise errors and maximise efficiency through agreed priorities and to achieve the aim of completing all work within the working day.
- To maintain a close working relationship with senior laboratory staff.
- To assist in the electronic production and distribution of Pathology reports by post or fax.
- To deal with telephone enquires directed to Specimen Reception to give Pathology results for Haematology, Biochemistry and Microbiology, where appropriate and to re-direct calls to the various laboratories.
- Verbal contact with external laboratories on those tests not performed in-house.
- To inform relevant requesting Consultants, Doctors or nursing staff over the phone and face-to-face when incorrect sample or information is received.
- To provide information to all users on the appropriate specimen collection procedure, under the guidelines of the Pathology Handbook.
- To provide information to patients over the telephone and face-to-face regarding 24 hour urine collection. To also refer patients requesting results to the appropriate requesting clinician.
- To receive all visitors to the laboratory in a professional and courteous manner.
Please refer to the attached Job Description and Person Specification.
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