First Contact Medical AdministratorinKingston Upon ThamesinKingston Upon ThamesPUBLISHED THU 9 JAN 2025
Churchill Medical CentrerkhVxT4B
The role requires kind and compassionate candidates who can work efficiently in a busy environment. Both full-time and part-time positions are available, with a commitment to work on Fridays. Applicants should be prepared for a DBS check, and previous applicants are not eligible to reapply. The job may also involve general administrative tasks, including sorting mail, maintaining patient records, and ensuring the security of practice premises.
Do you want to be part of your local community, helping patients get the right care in the right place by the right people? Are you kind, compassionate and enjoy a challenge?
At The Orchard Practice, Chessington and Churchill Medical Centre, Kingston, we are recruiting for a full and part-time, roles in our first contact administration team.
Part time & Full time hours per week. To include Fridays.
The team is responsible for dealing with patients face to face and over the telephone, ensuring they see the right member of our Practice team, as well as dealing with queries from patients and healthcare staff alike.
The world of General Practice is busy, often challenging, but also very rewarding. If you think you are the right person to join our team, please apply. All successful applicants will be subject to a DBS check.
Previous applicants need not apply
1. Greet patients and visitors to the practice.
2. Book in patients and visitors inline with practice appointments and visitors procedures.
3. Respond and/or redirect all patient and visitor requests accordingly.
4. Ensure computerised appointment system is up-to-date.
5. Booking, amending and cancelling patient appointments.
6. Set-up of new patients onto the computer system, including amendment of new patient sophie
7. Sort and distribute post and results for scanning or filing as appropriate
8. Completion of authorised prescriptions and their distribution
9. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
10. Ensure computerised links system is updated
About us
JOB TITLE:
First Contact Medical Administrator
RESPONSIBLE TO:
Reception Manager
RESPONSIBLE FOR:
n/a
JOB PURPOSE:
Greeting patients and visitors in an efficient and courteous manner
Provide an effective and polite telephone enquiry service
Proactively communicate information between relevant patients, doctors and professionals
MAIN DUTIES AND RESPONSIBILITIES
1.
Greet patients and visitors to the practice.
2.
Book in patients and visitors inline with practice appointments and visitors procedures.
3.
Respond and/or redirect all patient and visitor requests accordingly.
4.
Ensure computerised appointment system is up-to-date.
5.
Booking, amending and cancelling patient appointments.
6.
Set-up of new patients onto the computer system, including amendment of new patient sophie
7.
Sort and distribute post and results for scanning or filing as appropriate
8.
Completion of authorised prescriptions and their distribution
9.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
10.
Ensure computerised links system is updated
11.
Booking transport for patient hospital out patients appointments
12.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes) including scanning and indexing of patient letters
13.
Ensure the premises is secure before leaving and all end of day protocols followed
14.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time
15.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
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