Key responsibilities include managing the deployment of medical staff, promoting excellent patient experiences, leading health and safety initiatives, and communicating effectively with stakeholders. The Service Manager will also be tasked with managing budgets, identifying areas for cost reduction, and contributing to business planning processes within the Directorate. The role requires strong leadership, communication, and operational skills to enhance service quality while ensuring alignment with Trust objectives.
The Specialist Care Division is looking for an ambitious and motivated individual to join our team, supporting the delivery of high quality patient services within our Maternity and Neonatal Services at West Middlesex Hospital & Chelsea and Westminster Hospital sites.
Service Manager - Maternity and Neonatal Services (Band 8a) - Cross-site
The Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas.
The Service Manager will assist the Deputy General Manager/General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
The post holder will work closely with nursing, midwifery, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets with main objectives for the role linked to ensure we :- deliver high-quality patient centred care- are the employer of choice- deliver better care at lower cost
The Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical indicators.
The Service Manager will support the Service Directors with the management of effective deployment of medical staff.
The Service Manager will ensure that line management of his or her staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
About us
Operational Management
Provide hands-on operational management to designated areas of the Directorate, ensuring the delivery of services in line with expected service standards.
Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets.
On behalf of the Deputy General Manager, work closely with the Service Directors and Clinical Directors to assure up-to-date job plans and EWTD compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service.
Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Divisional Midwives, with medical staff and with the Patient Advisors.
Undertake appropriate projects identified by the Deputy General Manager and General Manager.
Promote excellent customer service and patent experience throughout all areas of responsibility taking remedial action to correct poor and unresponsive service.
Lead on Health and Safety an risk reviews for designated areas of responsibility
Ensure that clinical template, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
Support completions of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Staff Management
Line manage administrative staff and ensure all staff receive an annual appraisal and personal development plan.
Take responsibility for the effective recruitment, selection and induction of appropriate staff within the Directorate, in accordance with the Trusts Recruitment and Selection procedure.
Support Service Directors to co-ordinate annual leave and study leave for all medical staff in order that safe cover is always maintained and agency expenditure is minimised. New deal compliance must be maintained at all times.
Lead grievance and disciplinary investigations.
Chair or otherwise contribute to disciplinary and other hearings as requires, including those involving staff outside the portfolio. NB. Service Managers have disciplinary powers up to and including final written warnings.
Ensure close working relationship are maintained with the clinical professionals on all matters relating to patient care within the Directorate.
Financial Management
Manage expenditure in those areas for which the Deputy General Manager delegated budgetary responsibility initiating corrective action as appropriate.
Play an active role in identifying area within directorate where expenditure can be reduced and/or income generated.
Work with multi-disciplinary teams on ensuring appropriate breadth and depth of coding and income maximisation.
Lead specific projects to improve financial management and service line management as agreed with the Deputy General Manager.
Work with finance, information, clinical services and other service manager colleagues to ensure service line information and cost allocations are accurate and that the resulting intelligence is considered and acted upon.
Participate in the business planning process, producing capital and revenue business cases and proposals for service development.
Produce on behalf of the directorates performance reports for the Divisional, Directorate and sub-directorate Boards.
Ensure adherence to Trust SFIs.
Supervise capital projects on behalf of the General Manger & Deputy General Manager ensuring delivery to budget programme.
Maintain the confidentiality of the information that they will be party to in undertaking this role.
Communication
Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
Ensure all communication is presented appropriately to different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.
Please see attached job description and person specification to this advert for further details.
Please wait...this will take a moment...
