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Patient Services AdministratorinOakhaminOakhamPUBLISHED FRI 21 FEB 2025

Depending on experience  PERMANENT 

Empingham Medical Centre

Central Role, As the first point of contact for patients, Patient Services Administrators play a crucial role in shaping patient experiences and satisfaction, fostering a positive environment.
Diverse Responsibilities, The job offers variety, including tasks like managing appointments, answering calls, and liaising with multidisciplinary teams, which can enhance job satisfaction.
Supportive Environment, Working closely with a multidisciplinary team allows for professional development and collaboration, enriching the work experience.
Technology Integration, Opportunity to work with innovative technologies that improve patient services, keeping skills up-to-date with advancements in general practice.
Patient-Centric Focus, The role emphasizes delivering excellent patient service, making a meaningful impact on patients' lives and well-being.
Professional Growth, Exposure to various administrative tasks and interactions with patients and healthcare professionals can lead to skill enhancement and career advancement.
Community Engagement, Working in a medical centre allows direct involvement in the community, providing a sense of purpose and connection to the local population.
The role of Patient Services Administrator at Empingham Medical Centre in Oakham involves a variety of reception duties aimed at providing excellent support to both patients and the multidisciplinary team. Key responsibilities include greeting and directing patients, managing the appointment system, processing requests, and acting as a central point of contact for communication between patients and clinical staff. The administrator is also tasked with data entry, managing queries, and maintaining an organized reception area, all while ensuring a patient-centric approach to service delivery.

Additionally, the position may require the administrator to liaise with external agencies and support clinical staff with various tasks as needed. The ideal candidate will utilize modern technology effectively to enhance the overall patient experience within the practice.
Central Role, As the first point of contact for patients, Patient Services Administrators play a crucial role in shaping patient experiences and satisfaction, fostering a positive environment.
Diverse Responsibilities, The job offers variety, including tasks like managing appointments, answering calls, and liaising with multidisciplinary teams, which can enhance job satisfaction.
Supportive Environment, Working closely with a multidisciplinary team allows for professional development and collaboration, enriching the work experience.
Technology Integration, Opportunity to work with innovative technologies that improve patient services, keeping skills up-to-date with advancements in general practice.
Patient-Centric Focus, The role emphasizes delivering excellent patient service, making a meaningful impact on patients' lives and well-being.
Professional Growth, Exposure to various administrative tasks and interactions with patients and healthcare professionals can lead to skill enhancement and career advancement.
Community Engagement, Working in a medical centre allows direct involvement in the community, providing a sense of purpose and connection to the local population.

Useful skills for a Patient Services Administrator:
To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
 


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