Ward Receptionist inDerby inDerby PUBLISHED FRI 8 NOV 2024

Band 2 FIXEDTERM
NHS

University Hospitals of Derby and Burton NHS Foundation Trust rU5yL4Bu

The University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Ward Receptionist who is enthusiastic about patient care and wants to contribute to enhancing patient experiences. Ideal candidates will possess good communication skills and the ability to work both independently and collaboratively with clinical staff. While administrative experience is preferred, training will be provided. Key responsibilities include managing reception tasks such as admitting and discharging patients, answering phone calls, booking outpatient appointments, and handling patient records.

The position is part-time, with working hours from 8 am to 4 pm, Monday to Friday. Applicants should be computer literate, and familiarity with hospital systems is a plus, though training will be offered. The deadline for applications is November 15, 2024, with interviews scheduled for November 29, 2024. Candidates must verify their eligibility concerning recent UK immigration policies, especially those requiring sponsorship.

If you are looking for a new challenge and are interested in joining our wonderful University Hospitals of Derby and Burton (UHDB) team and you feel passionate about patient care then we would love to hear from you.

We're looking for passionate and committed individuals who share our values and want to invest in continuously improving patient experience. You will have good people and communication skills. Administrative experience is preferred but not essential; training will be given. There is an element of being able to work on your own initiative alongside a job share and clinical staff.

Working Hours are Monday & Friday 8am-4pm.

The main duties will be working on the reception desk admitting and discharging patients, answering the phones, booking outpatient appointments, tracking patient notes and other administrative duties.

You will work alongside consultants, nursing staff and more. The post holder will need to be computer literate, ideally with knowledge of the hospital system, however training will be given. Good communication and telephone skills are essential in this role

Closing date of applications: 15 November 2024

Interview date: 29 November 2024

About us
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Ward Receptionist: Click to view

To work as a Ward Receptionist in the UK, you will need a combination of technical and interpersonal skills. Here are some key skills that are typically required:

1. Communication Skills: Strong verbal and written communication skills are crucial for interacting with patients, visitors, and healthcare staff.

2. Customer Service Skills: Providing excellent service to patients and visitors is essential. This includes being friendly, patient, and helpful.

3. Organizational Skills: Ability to manage multiple tasks efficiently, keep records organized, and maintain a tidy reception area.

4. Computer Skills: Proficiency in using computer systems for data entry, managing patient records, and using scheduling software.

5. Attention to Detail: An eye for detail is important for accurate record-keeping and ensuring that patient information is correctly logged.

6. Confidentiality Awareness: Understanding the importance of confidentiality and data protection, especially regarding patient information, in line with GDPR and NHS protocols.

7. Problem-Solving Skills: Ability to address and resolve issues that may arise in a busy hospital environment, such as scheduling conflicts or addressing patient inquiries.

8. Teamwork: Being able to work well within a team and collaborate with other healthcare professionals is essential.

9. Time Management: Efficiently managing time to prioritize tasks and handle the daily demands of a healthcare setting.

10. Empathy and Compassion: Understanding the needs and concerns of patients and their families, and providing emotional support when necessary.

11. Multitasking Ability: The role often requires juggling several responsibilities at once, so being able to manage tasks simultaneously is important.

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