The Medical Secretary role in Ophthalmology at Burnley with East Lancashire Hospitals NHS Trust involves providing essential administrative support to consultant surgeons and medical teams, ensuring effective patient-focused healthcare delivery. Candidates must possess strong communication and organisational skills, as well as proficiency in word processing, audio-typing, and the ability to prioritise work independently. The position entails a variety of tasks, including transcribing medical documentation, managing patient investigation results, processing health records, and ensuring timely communication of abnormal results to clinicians.
Additionally, the successful candidate will be required to maintain systems for tracking outstanding investigations, arrange follow-up appointments, and cover for colleagues during absences. A flexible and proactive approach is necessary to adapt to the dynamic demands of the department, while resilience and attention to detail are key qualities for success. Previous medical secretarial experience and knowledge of medical terminology are advantageous but not mandatory.
Additionally, the successful candidate will be required to maintain systems for tracking outstanding investigations, arrange follow-up appointments, and cover for colleagues during absences. A flexible and proactive approach is necessary to adapt to the dynamic demands of the department, while resilience and attention to detail are key qualities for success. Previous medical secretarial experience and knowledge of medical terminology are advantageous but not mandatory.
The overall purpose of the post holder is to provide effective delivery of patient focused health care within key performance targets and provide communication and organisational skills for a designated number of consultant surgeons and their associated medical personnel/teams.
The role comprises a wide range of specific duties and requires competence in word processing, keyboard skills and audio-typing with the ability to prioritise own workload without direct supervision.
Are you interested in an important and challenging role within the surgical admin Department at Royal Blackburn Hospital
We are currently looking for a suitably qualified and experienced Secretary/PA to join our General Surgery Team to provide a secretarial/PA role for the consultants.
You will need to work accurately and methodically, meet deadlines, show attention to detail, work as part of a team but use your own initiative. Can you work with all types of people and be helpful and reassuring when dealing with patients?
You will need to be flexible and pro-active, able to respond and adapt to the varying demands and changing circumstances in our busy department.
Resilience is an important quality to success in this role as is the ability to plan and organise your own workload.
The role involves a wide range of specific duties and requires competence in word processing, keyboard skills and audio typing. Knowledge of medical terminology and previous medical secretarial experience is an advantage, but not essential.
About us
- Transcription and production, from digital dictation and audio-tape, of typewritten reports/correspondence, using word processing packages, for the medical teams, which may include outpatient reports, detailed discharge summaries, operation notes and other relevant clinical and non clinical correspondence. This may include correspondence that is time-sensitive (such as complaints) ensuring information is dictated and typed within any designated time limits. Type medico-legal summaries, maintain medico-legal files and liaise with legal department in respect of medico-legal cases
- Manage patient investigation results effectively including maintaining systems for monitoring and retrieving outstanding investigations and responsibility for chasing up missing/delayed results. Retrieve patient results from ICE/CRIS systems, ensuring that results are available as soon as possible Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Will be required to instigate appropriate referrals to other disciplines in respect of specific abnormalities in line with Departmental protocols. Ensure all reports are seen and signed by Clinician prior to filing in case-notes. Ensure that pathways are closed where appropriate following discharge or paperwork or coded appropriate if not discharged.
- Process health records of patients discharged from hospital; where standard letters have been generated at ward level, ascertain from case-notes whether any supplementary letter/action is required and deal with appropriately. Ensure that follow up appointments or referrals to other specialties are arranged where necessary. Ensure that relevant investigation results received after patients discharge are communicated to GP where appropriate, particularly where treatment may be required.
- Input and extract data from patient administration system Cerner and other relevant software programmes
- Provide appropriate cover for colleagues during periods of absence to ensure effective cross-cover is maintained within the directorate. .
- To be the primary contact for patients under designated consultants. To communicate effectively and professionally, giving reassurance, information or advice appropriately
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Medical Secretary - Ophthalmology:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
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