Receptionist West Lancashire Community Services inOrmskirk inOrmskirk PUBLISHED TUE 3 DEC 2024

£22,369.30 to £22,369.30 a year PERMANENT
PENSION

HCRG Care Group rG6OZ1gw

The role of Receptionist/Administrator at HCRG Care Group in West Lancashire requires an organized and detail-oriented individual to manage reception duties across two facilities: the West Lancashire Urgent Treatment Centre in Ormskirk and the Skelmersdale Walk-In Centre. The part-time position, totaling 30 hours per week, involves being the first point of contact for patients, booking appointments, managing patient flow, and ensuring the smooth operation of reception areas while maintaining professionalism and excellent customer service. Additional responsibilities include using the Adastra clinical system, following up on patient results, processing post, and managing office supplies.

Ideal candidates should possess strong IT and administration skills, effective communication abilities, and a collaborative team spirit. Experience in a healthcare environment is preferred but not essential. HCRG Care Group offers a salary of £22,369.35, along with various employee benefits such as access to discounts, health and wellbeing support, and opportunities for professional development within a reputable organisation.

We are looking for an organized and detail orientated Administrator/Receptionist to be part of a wider business support function.

You will play a key part to ensure the smooth running of reception and waiting areawith care and professionalism, reporting any problems encountered to the appropriate person.

This role will be working across two services:

Address: HCRG Care Group, West Lancashire Urgent Treatment Centre, Wigan Road, Ormskirk, L39 2AZ
Address: HCRG Care Group, Skelmersdale Walk in Centre, The Concourse, Skelmersdale WN8 6LJ

This is a part-time role working 30 hours per week.

Across both services, the reception/Admin team work on a rota basis covering the opening hours of 8:00am to 20:30pm. Various hours and shift patterns apply to cover a service that is open 365 days of the year.

Excellent Customer Service is a key responsibility of all staff members.
Professionalism in this role is required.
Provide front-line reception duties for our centres, acting as a first point of contact for patients and others attending the centres.
Operate the Adastra clinical systems imputing patient demographics on arrival and updating or extracting information as required.
Receive and book in patients, monitor the patient flow.
Deal with all given instructions e.g., regarding blood/urine/swabs/x-rays received and ensure regular follow up where results are abnormal, and patients have not pursued them.
Provide and receive information face to face, over the telephone, in writing or electronically from patients, doctors, practice nurse, colleagues and managers, other external contacts (e.g. pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are clearly and accurately passed onto the appropriate person in a timely fashion.
Open, sort and distribute internal and external post, including recorded delivery, on a daily basis.
Ensure adequate stocks of stationary for use by all staff and advise relevant colleagues when stocks need to be replenished.

About us
Package DescriptionYou will feel valued as an Administrator/Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:£22369.35 salary with group pensionFree tea and coffee at your base locationsMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning EnterpriseAn open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each yearThe pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission
The Ideal Candidate :Essential :IT experience and computer skillsAdministration skillsGood written and verbal communicationGood interpersonal skillsAbility to organise own time effectivelyAbility to work effectively as part of a team, valuing contributions from team membersAbility to work independently following spoken or written instructionsReliableFlexibleWilling to learn new skillsAdapt positively to changes in working practices
Desirable :Experience to work within the health sector or similar customer contact

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