Capacity & Flow Manager- Emergency Centre inShrewsbury inShrewsbury PUBLISHED
WED 4 DEC 2024
The Capacity & Flow Manager will act as a key liaison between various departments, ensuring effective communication and agreements on flow arrangements. This includes maximizing the use of ED cubicles and inpatient beds, standardizing discharge processes, and facilitating timely specialty reviews. By fostering strong relationships with clinical and operational teams, the manager will work towards achieving departmental and organisational objectives, ultimately contributing to safe and effective patient care across the Trust.
An exciting opportunity has arisen within the Emergency Centre as a Capacity & Flow Manager. Working collaboratively with the Matrons, Consultants, operational managers and clinicians to deliver a seamless journey for patients moving through the Medicine and Emergency Department clinical pathways.
We are looking to appoint a highly motivated and dynamic leader with extensive experience delivering in a patient flow role who is optimist and forward thinking to be able to work alone and escalate to the appropriate department or specialty across the organisation, ensuring the patient receives the right care in the right place at the right time.
This role will be integral to the provision of safe, effective flow across the Centre, Division and Trust. The successful candidate will be proactive in seeking ways to develop the service and team and will engage with clinical and operational colleagues across all areas to achieve Centre, Divisional and Trust objectives.
Through developing effective links and relationships with relevant professional partners, the post holder will;
- Act as their principal point of contact, to ensure that all flow arrangements are agreed and information flows effectively, providing as seamless a service as possible for patients and their families.
- Assist staff to ensure best practice in planning safe and timely patient discharges in order to achieve best outcomes for patients and to optimise hospital bed utilisation and reduce length of stay .
- Maximise the use of ED cubicles and Acute Medicine inpatient beds, enabling local and national NHS targets to be met using knowledge, skills, experience, influence, negotiation, and advanced communication skills to identify and resolve issues that could impact patient pathways.
- Ensure standardisation of processes and reporting across all discharge areas within Emergency.
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- Assess, monitor and report on discharge trends, patient length of stay, delayed transfers of care, utilisation of the discharge lounge, utilisation of virtual ward, criteria to admit and practice related issues within Acute Medicine
- Ensure timely specialty review and onward transfer of patients from ED to the patient's selected specialty. Escalating any delays to the Women's & Children's and Surgery, Anaesthetics and Critical Care (SACC) Divisional leads. Inc Support Services
About us
For full duties and responsibilities please refer to the attached document entitled job description.
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