The ideal candidate will possess significant NHS management experience, a solid understanding of healthcare performance, transformation, or assurance, and the ability to work effectively under tight deadlines. Responsibilities will also encompass staff management, project delivery oversight, and adherence to governance standards. With an emphasis on communication and strategic planning, the Senior Delivery Manager will play a crucial role in facilitating improvements within the NW London healthcare system while ensuring alignment with overarching organisational goals.
Please note: The team currently works Mondays and Tuesdays at NWL ICB Marylebone Road office and flexibly Wednesdays, Thursdays and Fridays (e.g. working from home) as business allows.
Are you an experienced, confident NHS manager, with a good understanding of healthcare and a background in performance, transformation or assurance? A person who works to high standards, tight timelines and is comfortable working with a wide range of stakeholders at all levels providing intelligence and insight.
An exciting opportunity has arisen for a highly motivated and skilled individual to join the NW London ICB performance and planning team. The performance & planning team work closely with colleagues across the ICS to effectively understand performance (ICS objectives, strategy & programme deliverables) and support evidence-based improvements across providers.
Job summary:
Working with the Head of Performance & Planning, support the implementation and management of the NWL System Oversight Framework across NW London NHS providers (acute, community, mental health, primary care and LAS).
Ensure the effective management and the development of system oversight meetings in NWL. This will include:
oEffective administration, including a yearly meeting schedule agreed with executive teams (ICB and provider) and timely high quality papers. This will include agendas, key areas of focus, provider packs, chairs briefs and minutes.
The position will be responsible to the Head of Performance and Planning and accountable to the Assistant Director Planning and Performance
If this sounds interesting, we would welcome the chance to review your application.
Contact Details
Informal discussions are welcome by contacting George Absi, Head of Performance & Planning
Closing Dates
Closing date is 17 November 2024.
Interviews will be w/c 25 November 2024.
About us
The post holder is responsible for the development of the following key outputs (not exhaustive and subject to change):
Monthly SOM Summary for the System Quality Group
Quarterly SOM Assurance Summary for the ICB Execs
SOM Key Lines of Enquiry
NHSE Focus Meeting reports
Performance management - SOMs
Working with the Head of Performance and Planning, support the implementation of the NWL System Oversight Framework (Performance Management) across NHS providers (acute, community, mental health, primary care and LAS).
Ensure the effective management and the development of system oversight meetings in NWL. This will include:
oMaintain a high-level understanding of strategic and operational discussions, actions and plans across providers and programmes.
oBuild, develop and manage collaborative relationships across the health system.
oDevelopment of a yearly plan for meetings ensuring key stakeholders are available, sending out meeting invites to attendees for the year ahead.
oAllocate resources required to manage the SOM process
oEnsure providers are aware of the reporting requirements and timescales.
oMaintain and develop effective working relationships with providers, programmes and wider teams
oDevelopment of evidence-based key lines of enquiry, with inputs from senior stakeholders e.g. finance, workforce, quality, programmes and boroughs.
oLiaise with reporting analysis members to identify key areas of concern that could be considered for inclusion within the key lines of enquiry.
oDevelopment of high quality SOM data packs, within the required timetable that provide an overview of assurance, mitigation and actions.
oRequirement to provide or receive highly complex and/or contentious information presentation and persuasive skills required.
o Analyse and interpret a complex range of facts or information
oDevelopment of comprehensive Chairs briefings for the SOM Chair (ICB exec. member).
oDrafting of high quality SOM notes and actions, ensuring the appropriate senior sign-off.
oFollowing SOM meetings, liaising with the appropriate person to answer question/resolve issue for the ICB actions.
oRoles responsibility for the interpretation and implementation of policies and guidelines
oEscalate to the Head of Performance & Planning where reports have not been received to agreed timescales.
oCollation, checking and circulation of SOM papers (pre meet and meeting)
Regional / national meetings and returns e.g. NHS England
Liaise and work with providers to ensure timely completion and validation of returns.
Work with NWL leads to collate and develop assurance presentations for NHSE/NWL Focus Group meetings.
Review of national platforms and datasets
Access and keep up-to-date with national data platforms and datasets (e.g. Foundry), determining NW Londons position against benchmark data and review against programme plans.
Programme management
Lead key programmes of work as directed by the performance and planning team priorities. This includes:
oEstablishing a clear programme of work and set of deliverables, articulating outcomes and benefits that will be delivered (clinical and financial), timescales for delivery and resources required.
oManaging projects and programmes to deliver to these agreed outcomes and timescales.
oEnsuring that the programme has robust management structures and processes including: delivery plan, risk and issue management, governance, reporting, change management, dependency management.
Staff Management
Complete appraisals and objective setting for direct reports and supporting staff development.
Demonstrate leadership in supporting development of team members to achieve their potential
Provide a coaching approach to encourage others to develop and actively create opportunities to enable everyone to learn from each other
Line management responsibility for direct reports.
Manage staff recruitment processes.
Where necessary, proactively manage poor performance, grievance and disciplinary issues in a sensitive and professional manner.
Job Description:
This role specification should be read in conjunction with the generic job description. Outlined below are a number of key functional and operational responsibilities.
Operational
To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular:
To support the delivery of day to day activities and projects
To manage team and drive delivery of a range of business initiatives and projects
To support the identification and sharing of best practice in employee engagement
To operate in a highly political and sensitive environment
Support the portfolio of initiatives in demonstrating value for money for the current spend.
Project Management
Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner.
Ensure the flexibility of the project if required to meet conflicting/changing requirements.
Responsible for the planning and organisation of numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner.
Demonstrate effective stakeholder management across different departments and at all levels.
Financial and Physical Resources
Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
Budget holder for assigned function/team, budget setting with the Head of Department. Responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices, keeping mindful of budget limitations.
Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, Steering/Reference Groups and others as required.
Information Management
Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Department.
Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products.
Analyse, interpret and present data to highlight issues, risks and support decision making.
Policy and Service Development
Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact service.
Proposes changes to own function making recommendations for other service delivery.
The post holder will need to maintain a good knowledge of emerging policies from government departments for example pensions, change management, constitution. This will assist in the thinking and definition of the strategy discussions for the organisation and stakeholders.
Research and Development
Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
Deliver projects to comply with key performance indicators.
Co-ordinating Research & Development initiatives, delegating as appropriate.
Planning and Organisation
Contribute to the strategic planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with organisations and Collaborations priorities.
Contribute to short, medium and long term business plans, achieving quality outcomes.
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