Mersey Care NHS Foundation Trust rDYcspZ6
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An exciting opportunity has become available in the Healthy Knowsley Service, within our Lifestyle Hub single point of access team.
This role provides line management support to Wellbeing Assistants working with individuals at the start of their health and wellbeing journey, supporting them to access relevant lifestyle support that meets their needs and preferences. This role is part of the Healthy Knowsley Service and provides a positive and personalised experience for the individual
The postholder will ensure the provision of a comprehensive efficient and effective running of the Wellbeing Hub within Healthy Knowsley Service. The post holder will take a lead role in managing the day to day running of the Wellbeing Hub and will manage staff within the team to include day to day management, monitoring of A/L, sickness and liaison with the Senior Health Improvement Practitioner to ensure Hub cover across the service. The post holder will contribute to service reports and monitor Wellbeing Hub KPI's.
The postholder alongside our Senior Health Improvement Practitioner will monitor the service performance and ensure thatthe service maintains a high-performance level in terms of achievement of key performance indicators and quality of service delivery.
About usThe post holder will ensure the provision of a comprehensive efficient and effective running ofthe Wellbeing Hub within Healthy Knowsley Service. The post holder will take a lead role inmanaging the day to day running of the Wellbeing Hub. The post holder will manage staff withinthe team to include day to day management, monitoring of A/L, sickness and liaison with theSenior Health Improvement Practitioner to ensure Hub cover across the service. The post holderwill contribute to service reports and monitor Wellbeing Hub KPIs.
PRINCIPAL RESPONSIBILITIES1. Provide high quality support to the day to day running of Wellbeing Hub.2. To provide induction training and ongoing review of training and development needs.3. To review Staff rotas ensuring appropriate coverage at all times.4. Liaise with management team concerning staffing and organisation of work.5. Ensure efficient and appropriate levels of communication to all team members and colleagueswithin the service inc. Team Huddles.6. To manage the allocation of tasks in the planned or expected absence of team members.7. To ensure Wellbeing Hub staff maintain effective information governance and follow trust policyregarding patient confidentiality/patient records.8. To take responsibility for Supervision and PACE reviews for Wellbeing Hub staff.9. Work effectively with individuals in other agencies to meet clients needs.10. The post holder will create, document, implement and communicate new SOPs as and whenrequired.11. Discuss with other team members how policies, standards and guidelines will affect own work.12. To ensure that any contact with service users/carers or other individuals is carried out in asensitive and professional manner.13. Support the day-to-day organisational/management responsibilities of the Wellbeing Hubthroughout the maintenance of Record Systems (e.g. annual leave or sickness).14. Manage and prioritise own work in accordance with the demands of the service.15. Produce statistics, documents and reports, using various computerised systems, as and whenrequired.16. Have an excellent working knowledge of all Microsoft Office applications, including the setting up,maintenance and development of databases in Excel and Access and be able to utilise these skillsand train other staff.17. To produce audit reports when requested.18. The post-holder will input and maintain, appropriate computer and manual clinical records andstatistical data in relation to case management recording.
ESSENTIALQUALIFICATIONS:
NVQ level 3/Diploma Level ofknowledge gained throughqualification/and or relevantexperience in Business/finance orSocial Care
DESIRABLE Level 3 Extended Diplomain Information Technology
KNOWLEDGE/EXPERIENCE:
Essential An understanding of the socialdeterminants of health and how theyimpact activation, health andwellbeing and health outcomes Knowledge of how health can beexperienced differently by diversecommunities Experience in developing andmaintaining databases or spreadsheets Experience in the line management ofstaff Experience of monitoring andimproving standards of practice withina staff team/service Knowledge of software packages
DESIRABLE
Knowledge ofadministrative andsecretarial duties
VALUES:
Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented
SKILLS:
Good organisational & planning skillsincluding ability to prioritise work Excellent skills in Microsoft packages Good analytical skills Good interpersonal skills and good oraland written skills Good Report writing skills andknowledge of completing local audits
An exciting opportunity has become available in the Healthy Knowsley Service, within our Lifestyle Hub single point of access team.
This role provides line management support to Wellbeing Assistants working with individuals at the start of their health and wellbeing journey, supporting them to access relevant lifestyle support that meets their needs and preferences. This role is part of the Healthy Knowsley Service and provides a positive and personalised experience for the individual
The postholder will ensure the provision of a comprehensive efficient and effective running of the Wellbeing Hub within Healthy Knowsley Service. The post holder will take a lead role in managing the day to day running of the Wellbeing Hub and will manage staff within the team to include day to day management, monitoring of A/L, sickness and liaison with the Senior Health Improvement Practitioner to ensure Hub cover across the service. The post holder will contribute to service reports and monitor Wellbeing Hub KPI's.
The postholder alongside our Senior Health Improvement Practitioner will monitor the service performance and ensure thatthe service maintains a high-performance level in terms of achievement of key performance indicators and quality of service delivery.
About us
The post holder will ensure the provision of a comprehensive efficient and effective running ofthe Wellbeing Hub within Healthy Knowsley Service. The post holder will take a lead role inmanaging the day to day running of the Wellbeing Hub. The post holder will manage staff withinthe team to include day to day management, monitoring of A/L, sickness and liaison with theSenior Health Improvement Practitioner to ensure Hub cover across the service. The post holderwill contribute to service reports and monitor Wellbeing Hub KPIs.
PRINCIPAL RESPONSIBILITIES1. Provide high quality support to the day to day running of Wellbeing Hub.2. To provide induction training and ongoing review of training and development needs.3. To review Staff rotas ensuring appropriate coverage at all times.4. Liaise with management team concerning staffing and organisation of work.5. Ensure efficient and appropriate levels of communication to all team members and colleagueswithin the service inc. Team Huddles.6. To manage the allocation of tasks in the planned or expected absence of team members.7. To ensure Wellbeing Hub staff maintain effective information governance and follow trust policyregarding patient confidentiality/patient records.8. To take responsibility for Supervision and PACE reviews for Wellbeing Hub staff.9. Work effectively with individuals in other agencies to meet clients needs.10. The post holder will create, document, implement and communicate new SOPs as and whenrequired.11. Discuss with other team members how policies, standards and guidelines will affect own work.12. To ensure that any contact with service users/carers or other individuals is carried out in asensitive and professional manner.13. Support the day-to-day organisational/management responsibilities of the Wellbeing Hubthroughout the maintenance of Record Systems (e.g. annual leave or sickness).14. Manage and prioritise own work in accordance with the demands of the service.15. Produce statistics, documents and reports, using various computerised systems, as and whenrequired.16. Have an excellent working knowledge of all Microsoft Office applications, including the setting up,maintenance and development of databases in Excel and Access and be able to utilise these skillsand train other staff.17. To produce audit reports when requested.18. The post-holder will input and maintain, appropriate computer and manual clinical records andstatistical data in relation to case management recording.
ESSENTIALQUALIFICATIONS:
NVQ level 3/Diploma Level ofknowledge gained throughqualification/and or relevantexperience in Business/finance orSocial Care
DESIRABLE Level 3 Extended Diplomain Information Technology
KNOWLEDGE/EXPERIENCE:
Essential An understanding of the socialdeterminants of health and how theyimpact activation, health andwellbeing and health outcomes Knowledge of how health can beexperienced differently by diversecommunities Experience in developing andmaintaining databases or spreadsheets Experience in the line management ofstaff Experience of monitoring andimproving standards of practice withina staff team/service Knowledge of software packages
DESIRABLE
Knowledge ofadministrative andsecretarial duties
VALUES:
Continuous Improvement Accountability Respectfulness Enthusiasm Support High professional standards Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Change oriented
SKILLS:
Good organisational & planning skillsincluding ability to prioritise work Excellent skills in Microsoft packages Good analytical skills Good interpersonal skills and good oraland written skills Good Report writing skills andknowledge of completing local audits
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