The Candidate will be expected to act independently on project elements, manage meetings, and create reports, while fostering effective collaboration within the healthcare network. Responsibilities also include maintaining filing systems compliant with Health Board policies, developing online resources for knowledge sharing, and ensuring adherence to data protection regulations. Competency in Welsh is desirable but not mandatory, welcoming applicants who speak either English or Welsh.
The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Scheduled Care Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service.
To provide management support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for this service. The main focus of this role will to be to provide support to ensure access targets are met within the Regional Ophthalmology Service and that inpatient and outpatient capacity is well utilised.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
? To co-ordinate the booking of patients from across the Regional Ophthalmology service into outpatient and inpatient appointments.? Undertake effective communication with relevant staff on a pan South East Wales basis to achieve all targets? Instigate effective communication with other staff groups, both internal and external to the Directorate Regional service, to ensure effectivewaiting list management.? Actively review individual Health Board waiting lists on a Pan South East Wales basis to ensure the most efficient and timely treatment ofpatients is achieved. This would require ensuring clinical participation and subsequent ownership of this process.o To collect, collate and circulate, as appropriate, specific information required by the Manager, including activity and performance analysis,study, annual and sickness leave.o Under the direction of the Regional Team Leader, record and monitor patient complaints, undertaking routine collection of statements anddrafting initial responses as required.? As part of a team, support the overarching service delivery for the Regional Ophthalmology service, maintaining and delivering robustprocesses for the Regional Ophthalmology service.? Liaise with other teams within the Regional Ophthalmology service, CTM, AB and CAV ophthalmology services to include outpatient andsurgical teams.? Demonstrate commitment to equality, diversity and wellbeing.
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- Being expected to act on own initiative, managing designated project elements that support the delivery of service improvements and ensuringdelivery of key results. Opportunities to gain initial experience in general managerial activities e.g. managing a change; managing meetings; writing reports, preparingand delivering presentations and dealing with the public. Develop and monitor internal services, protocols, systems and procedures, proposing changes to working practices that improve localprocesses to ensure a better quality of service. Required to plan, organise and co-ordinate a range of designated elements of projects and programmes that support improved patientservices. Exercise judgement involving facts and statistical data that require the analysis and comparison of a range of options, which includessupporting the evaluation of service reviews, safely, clinical governance systems, e-health activities and care pathways. Create reports and project briefing updates for dissemination as required. Communicate and liaise with all colleagues within the Scheduled Care Division, and across the local health and social networks. Effective management of filing systems and databases ensuring they are compliant with Health Board policy. Managment staff within the directorate
- The post holder may be required to produce reports and presentations based on a range of information from a variety of sources. Ensure that both electronic and hard copy information related to the department is stored appropriately and in particular on the shared,electronic drive for the Scheduled Care Division. Develop and use appropriate resources including online information resources such as databases, shared files, internet/intranet information and evidence bases in order to support the development and knowledge and expertise both within and external to the immediate team. Employees are required to comply with the requirements of the Health Boards IT Security Policy and standards to ensure that any informationheld on both manual and computer records are kept confidential and secure. You are reminded of your duties and responsibilities as an employee under the Data Protection Act of 1998, that you must ensure thatpersonal data is not negligently or unlawfully handled or disclosed to unauthorised persons.
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