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Key responsibilities include managing practice policies, IT systems, and business continuity plans, as well as ensuring ongoing compliance with regulatory bodies like the CQC. The Practice Manager will also support staff development, coordinate meetings, and ensure the practice meets its financial and service targets, all while fostering a positive team environment and facilitating improvements in NHS services.
We are looking for a skilled, dedicated and highly motivated manager to lead our teams. They will be responsible for the overall management of the practice, while maintaining a high quality of patient care and efficient administrative responsibilities.
A good standard of education with excellent literacy and numeracy skills and experience in primary care management is essential.
The successful candidate will have good organisational skills and the ability to work under pressure at practice level and the wider PCN, bebound by strong ethical boundaries, able to motivate, learn and reflect from experiences and implement their learning to improve NHS services for the benefit of the staff and patients.
About us
The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will depend on factors such as workload and staffing levels.
Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.Oversee the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance in conjunction with the Deputy Practice Manager.
Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively ensuring employment law and legislation is adhered to.
Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
Provide support and advice to the partnership and keep them updated on practice matters.
Keep up to date with developments and changes within primary care.
Oversee with payroll and pensions, ensuring accurate reporting and submissions are on time.
Assist in the financial aspects of the practice, working closely with the partners.
Ensure that the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners. Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
Manage the significant event and complaints processes, in line with current legislation and guidance.
Manage contracts and maintenance for services and equipment. Oversee the review and update of all practice policies and procedures.
Lead and coordinate projects within the practice. Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT). Coordinate the practice development plan and business continuity plan. Assist in the preparation of business cases for new services, as required.
Ensure on-going CQC compliance, ensure the practice maintains compliance with its NHSE contractual obligations.
Provide advice and support to the staff and the partnership to ensure effective team working.
Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
Facilitate partners and practice meetings and maintain an up-to-date minutes.
Oversee maintenance and compliance of the building and, ensuring health and safety measures are adhered to.
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