The role of Urology Receptionist at Mid Cheshire Hospitals NHS Foundation Trust in Crewe involves providing comprehensive administrative and clerical support to the Urology Outpatients department. The successful candidate will work a varied schedule, primarily from 8 am to 4 pm, with one evening shift on Tuesday from 12 pm to 8 pm. Key responsibilities include welcoming patients and visitors, addressing inquiries, maintaining accurate patient information, and ensuring clinic outcomes are updated and appropriately coded. The receptionist will also handle appointment bookings, manage patient documentation, and provide relief coverage for team members as needed.
In this busy outpatient setting, the Urology Receptionist must organize their workload efficiently and maintain high-quality standards of service. The role requires the use of electronic systems for clinic management and effective communication with colleagues and patients to enhance service delivery. The candidate should be adaptable to changes in working hours due to team leave or illnesses, and contribute positively to the overall functioning of the department.
In this busy outpatient setting, the Urology Receptionist must organize their workload efficiently and maintain high-quality standards of service. The role requires the use of electronic systems for clinic management and effective communication with colleagues and patients to enhance service delivery. The candidate should be adaptable to changes in working hours due to team leave or illnesses, and contribute positively to the overall functioning of the department.
To provide a comprehensive administration and clerical service to the Urology Outpatients department. The successful candidate will work 8-4pm Monday, Wednesday, Thursday, Friday and Tuesday 12pm - 8pm.
Key requirements of the post include:
- Welcoming patients/relatives/carers and other visitors into the workplace.
- Answering and resolving patient queries in person or via telephone.
- Ensuring all data/information is maintained to the agreed quality standard and available at the right time and place.
- To ensure all clinics outcomes are completed and up to date, including relevant coding of patients records.
- To work alongside our existing receptionist to manage clinic workloads, including cashing up outcomes and transfer of clinic notes.
- To cover one evening reception shift per week: Tuesday 12pm - 8pm (Needs to be flexible with working hours as this can vary dependant on annual leave/sickness within the existing reception team)
The post holder will also be expected to organise own workload in order to maintain an efficient and professional service.
The successful candidate will be expected to provide a comprehensive Receptionist service in our busy Urology Outpatient Department.
The post holder will also be expected to provide relief cover for members of the team during times of annual leave and sickness, as and when necessary, organising your own workload in order to maintain an efficient and professional service.
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- Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,
- Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, booking appointments, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate,
- Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to theagreed quality standard,
- Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,
- Maintain the case note tracking system, ensuring that is functioning correctly, promptly solving and/or reporting difficulties and hold-ups,
- Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results, as and when required
- Maintain constructive relationships with others, within and across Divisions and externally inorder to improve the effectiveness and efficiency of services to patients
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