Senior Medical Receptionist inWarwick inWarwick PUBLISHED TUE 22 OCT 2024

Senior Medical Receptionist, Priory Medical Centre

1 x Full Time / Part Time

We are looking for an experienced Receptionist who is looking to develop into the next stage of their career. The successful person will support the Reception Manager in leading and managing an efficient and friendly team of Receptionists.

Job responsibilities:

Working within the reception team

Day-to-day supervision of the reception team

Covering Reception Manager duties when needed

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Assist the Reception Manager with the rota's for the team

Identify and ensure delivery of team training where agreed with reception and practice management.

Continually assess and evaluate systems recommending changes and improvements to the Reception Manager as appropriate.

Encourage and support personal development of members of the reception, maintaining self and team professionalism.

Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team.

Reviewing and updating all reception procedures as required.

Develop, implement, and embed efficient reception processes and procedures to adhere to legislation as required

About us

• Job summary:

We are looking for an experienced Receptionist who is looking to develop into the next stage of their career. The successful person will support the Reception Manager in leading and managing an efficient and friendly team of Receptionists.

Job responsibilities:

Senior Receptionist

Job responsibilities:

• Working within the reception team
• Day-to-day supervision of the reception team
• Covering Reception Manager duties when needed
• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Assist the Reception Manager with the rota's for the team
• Identify and ensure delivery of team training where agreed with reception and practice management.
• Continually assess and evaluate systems recommending changes and improvements to the Reception Manager as appropriate.
• Encourage and support personal development of members of the reception, maintaining self and team professionalism.
• Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team.
• Reviewing and updating all reception procedures as required.
• Develop, implement, and embed efficient reception processes and procedures to adhere to legislation as required

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols
• Photocopy as requested
• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area.
• Process repeat prescription request in accordance with practice guidelines.

Other Tasks

• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate