Talking Therapies Patient AdministratorinDorkinginDorkingPUBLISHED THU 28 NOV 2024

An exciting opportunity to be a part of our forward-thinking community-based NHS provider. We are looking for motivated individuals who are looking for a more involved and interesting role rather than your standard administration job on a full time or part time basis. You will be responsible for patient administration for our team of therapists. This is an important and rewarding role as the admin team is the first point of contact for people seeking help with their emotional health and you can make a real difference in the delivery of our treatment and waiting times.

You will be required to liaise with patients, GPs, therapists, and external agencies and will join a well-established team with a genuine care for their staff and clients. This post would suit someone looking to make a difference in an administrative career or perhaps looking for experience to progress their career into therapy.

DHC Talking Therapies is a fast moving, dynamic, yet caring environment in which to work. If you are looking for a challenge that is both rewarding and offers the potential for development, then we would love to hear from you.

Please note: we reserve the right to close the vacancy early if we receive sufficient applications.

A successful applicant should possess excellent communication skills and proven organisational skills. It is essential that you possess good administration & IT skills. Previous experience in a health or care environment would be ideal but not necessarily required, however you will be hard working and committed with a genuine interest in helping people.

About us

Provide administrative support to the Talking Therapies team and being a key role in supporting the therapy team. Using own initiative, managing, prioritising, planning and organising own time, using extensive knowledge, skills and experience. Accurately co-ordinating information to expedite the continuing care of the patients. Responsible for the continuance of the service in the office, maintaining the highest standards of data quality to the mutual benefit of the patients and DHC.

It is essential that the post holder exercises initiative and independent judgement whilst always maintaining a high level of confidentiality and diplomacy. In addition, the post holder is co-responsible for managing, maintaining and administering various data sources, which may include waiting lists, caseloads, or clinical reporting. Responsible for ensuring accurate data is recorded for national target requirements.

This is primarily a client facing role, you will be part of a team responsible for processing and screening all referrals into the service as well as managing the day-to-day queries and waitlist management of our clients meaning you can have a real positive impact on the care and experience our clients receive.