Clinical Applications Specialist inNorthampton inNorthampton PUBLISHED THU 24 OCT 2024

Do you want to make a positive difference in our digital delivery across the Group?

We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy.

An exciting opportunity has arisen to join the Group Digital Division as a Clinical Applications Specialist. The post holder will lead on the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.

The ability to travel between the Kettering General and Northampton General Hospital sites will be a requirement.

This is a fixed term contract until 15th September 2026.

Previous applicants need not apply

As a Clinical Applications Specialist, you will:

Lead on designated areas of responsibility to support the Clinical Applications Team Leaders to ensure system downtime is minimised and associated risks are mitigated.

Lead on designated areas of responsibility towards the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.

Using your specialist knowledge of these systems, workflows, diagnostic processes, and the legislative framework that surround their use, you will carry out investigations, analyse the presenting situation to ensure resolution of complex service issues / faults.

Take the lead on configuration and build optimisation for new and existing clinical applications.

We are looking for a flexible, self-motivated and organised individual with a keen eye for detail and the ability to prioritise workload and deliver to deadlines.

You must be able to demonstrate analytical thinking and have the ability to work through problems to a resolution, with experience in communicating effectively with different stakeholders.

Working hours are Monday to Friday between 08:00 to 17.00 on a rota. The post holder will be expected to work flexibly to meet the demands of a 24/7 organisation, as well as occasionally work outside of the core working hours to support configuration changes and system upgrades. The post holder will participate in an on call service available to the Group.

About us

Leadership of designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet theclinical and business needs of the Group, and represent best value for money.

You will lead on designated areas, contributing to ensure the delivery of a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.

Under direction of the Clinical Applications Team Leader, take the lead for the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.

Take the lead on configuration and build optimisation for new and existing clinical applications.

Collaborate with the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust.

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Ensure that all changes to the system are reviewed and signed off as safe prior to implementation.

Communicate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust.

Collaborate with colleagues to the effective integration of the Clinical Applications with other systems with the aim of maximising the efficiency of the clinical workflow overall, and longer term business planning.

Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.

Lead on the identification and management of risk and issues throughout the Product lifecycle.

You will lead on the development and on-going refinement of business continuity and disaster recovery plans in relation to designated systems supported by the team.

Clinical Applications improvement and support

Awareness of hospital workflow and systems to ensure effective support of Clinical Applications to maximise clinical and operational benefits from these systems.

Advise clinical and admin users on the most effective, safe and efficient use of theClinical Applications available.

To understand the current business processes identified for each BAU change and be the main facilitator working with colleagues to develop and agree future business processes to meet both operational and project requirements. This will includealigning processes to the agreed benefits of the project or change request.

To map as is and to be processes in order to facilitate effective optimisation with existing systems and processes

To support the implementation of business change components and to ensure that amended/new processes and ICT systems reflect the operational needs of the patients, staff and Practices.

Provide technical and professional advice regarding Clinical Systems.

Understand thoroughly the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced.

Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer.

Using initiative to plan work to ensure the change process is implemented in a timely manner, the post holder will resolve conflicting timescales and priorities independently and exercise judgement and discretion to resolve issuesautonomously.

Maintain existing skills and develop further levels of expertise

Lead the day to day system management and user support of these electronic patient systems post implementation and for managing those colleagues undertaking system administration and support duties. This will often require investigation of complex systems and technology, fault finding and resolution.

Manage designated resources within the team to meet business and/or clinical needs.

Working closely with the Test Lead, to support the development of testing plans based on the complex workflow and system configuration requirements to ensure the systems are fit for purpose and meet clinicians needs.

Provide technical leadership and professional advice regarding Clinical Applications.